WiFi will not reconnect after power outage

@davey_d​ I think it’s a bad wifi card. Even if I try it manually it will not reconnect. The only way is the remove battery and unplug for a hard restart. Is it recommended to connect to a guest network? Is that less secure for someone trying to hack my wifi (yes I do have some neighbors I do not trust) . Thanks

It might differ between WiFi routers, but usually the Guest Network is more strict, and therefore technically more secure. But yes, it's a good thing to try.

Though don't worry, SimpliSafe's signals are all encrypted in transit and at rest, so even if that info could somehow be intercepted through your WiFi, a hacker wouldn't be able to do anything with it.

Simple safe needs to find a fix to this problem.

Looks like a LOT of people are having the same trouble.

I'm 81 years old and it is hard to take things apart to get them to reboot. (I've tried the app.  NO HELP !

I understand. Sorry to hear that you're having so much trouble with this issue! You should not need to reset the Base Station to reestablish the WiFi connection - it should be reconnecting on its own.

Have you already tried setting up a Guest WiFi Network, as we had suggested previously? Just in case the issue is with certain WiFi router settings affecting the connection. Your WiFi Router's manufacturer, or your internet service provider, can help with setting that up.

Don't forget, though, that if you have Monitoring Service (like the $17.99 Standard Monitoring Plan), you will also have backup cellular connection. So your Base Station should still stay connected to the service through the cell sites in your neighborhood, even while WiFi is in the process of reconnecting.

I have the same issue - base station quietly loses wifi connection after router reboot and I can't connect to cameras. In my case reentering wifi password on the keypad works. Very frustrating, needs to be fixed.