9 Messages
Wifi not reconnecting...
I am not sure but ever since the new update my system did, the wifi network never recconects to it anymre, and when I do, it disconnects from the network within a few hours, has anyone had this issue?
things I have done:
Rebooted wifi router countless of times
System is about 4-6 feet from main router and about 3 feet from wifi system extender
Not to many things are connected to the wifi system
All of this weird connectivity issues began after the update, never had an issue before then.
Accepted Solution
madgoose2k
1 Message
6 months ago
So incredibly aggravating. Worked for 5 years and now it will not connect to wifi after update. The base is sitting right next to the wireless router. Makes no sense. I have 31 devices setup and don't want to reset and loose all those connections.
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emily_s
Community Admin
•
1.8K Messages
9 months ago
Hi @vargasroquecorrea,
I recommend resetting your Base Station to see if that helps keep your Wi-Fi from disconnecting. To do so:
Please let me know if that helps for you or not!
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rahulnc
2 Messages
27 days ago
@rahulnc the error I get is "something went wrong with our servers. Please try again"
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kabyrne4
1 Message
19 days ago
Same issue… all of a sudden our base station stopped working, and it cannot find our internet. Now our cameras and the entire system is offline. I have done every possible reboot per your customer service. I have called our internet provider. All other devices in our home are connected to the internet like normal.
I have jumped through hoops for SimpliSafe. I have wasted hours on the phone and in a chat. It’s clearly an issue with the equipment. I keep asking to swap the base station, but the customer service has been horrendous. I’m so disappointed.
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helios2k6
3 Messages
17 days ago
I just removed the batteries from my base station and that didn't help at all. Totally busted base station.
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helios2k6
3 Messages
17 days ago
Why hasn't there been any productive responses from the Simplisafe team or the developers? This is a critical issue. Ever since firmware 2.14.2, the base station doesn't even show any wifi networks around, and I'm in an apartment. Definitely not how my router works because that hasn't changed since I got my base station years ago. We need answers and more responsive developers, or else you're going to lose customers
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nfomastr
1 Message
16 days ago
Yeah...so for the past 3 or 4 months, whenever my base would lose Wi-fi, I would always get that error message that something was wrong on the SimpliSafe servers when I'd try to reconnect through the app. Every now and then I'd get a very random alert that the base had regained Wi-fi connection on its own. I'd always know when Wi-fi wasn't connected because the voice alert from the base always cuts off mid-phrase when it's not on Wi-fi. Was trying to add my system back to Wi-fi this morning, got frustrated and stumbled upon this thread. Followed the suggestion above to reconnect my system back to Wi-fi from the keypad instead of the app and it connected in a matter of seconds. Will try that method from now on when needed because adding back to Wi-fi through the app just doesn't work for me anymore.
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