10 Messages
Wifi not reconnecting...
I am not sure but ever since the new update my system did, the wifi network never recconects to it anymre, and when I do, it disconnects from the network within a few hours, has anyone had this issue?
things I have done:
Rebooted wifi router countless of times
System is about 4-6 feet from main router and about 3 feet from wifi system extender
Not to many things are connected to the wifi system
All of this weird connectivity issues began after the update, never had an issue before then.
Accepted Solution
madgoose2k
1 Message
2 years ago
So incredibly aggravating. Worked for 5 years and now it will not connect to wifi after update. The base is sitting right next to the wireless router. Makes no sense. I have 31 devices setup and don't want to reset and loose all those connections.
8
emily_s
Community Admin
•
3.4K Messages
2 years ago
Hi @vargasroquecorrea,
I recommend resetting your Base Station to see if that helps keep your Wi-Fi from disconnecting. To do so:
Please let me know if that helps for you or not!
4
rahulnc
2 Messages
1 year ago
@rahulnc the error I get is "something went wrong with our servers. Please try again"
3
0
kabyrne4
1 Message
1 year ago
Same issue… all of a sudden our base station stopped working, and it cannot find our internet. Now our cameras and the entire system is offline. I have done every possible reboot per your customer service. I have called our internet provider. All other devices in our home are connected to the internet like normal.
I have jumped through hoops for SimpliSafe. I have wasted hours on the phone and in a chat. It’s clearly an issue with the equipment. I keep asking to swap the base station, but the customer service has been horrendous. I’m so disappointed.
5
helios2k6
3 Messages
1 year ago
I just removed the batteries from my base station and that didn't help at all. Totally busted base station.
0
helios2k6
3 Messages
1 year ago
Why hasn't there been any productive responses from the Simplisafe team or the developers? This is a critical issue. Ever since firmware 2.14.2, the base station doesn't even show any wifi networks around, and I'm in an apartment. Definitely not how my router works because that hasn't changed since I got my base station years ago. We need answers and more responsive developers, or else you're going to lose customers
1
nfomastr
1 Message
1 year ago
Yeah...so for the past 3 or 4 months, whenever my base would lose Wi-fi, I would always get that error message that something was wrong on the SimpliSafe servers when I'd try to reconnect through the app. Every now and then I'd get a very random alert that the base had regained Wi-fi connection on its own. I'd always know when Wi-fi wasn't connected because the voice alert from the base always cuts off mid-phrase when it's not on Wi-fi. Was trying to add my system back to Wi-fi this morning, got frustrated and stumbled upon this thread. Followed the suggestion above to reconnect my system back to Wi-fi from the keypad instead of the app and it connected in a matter of seconds. Will try that method from now on when needed because adding back to Wi-fi through the app just doesn't work for me anymore.
0
0
musicman
1 Message
1 year ago
I have the same issue. When power to my wireless router is interrupted and then restored, SimpliSafe does not reconnect to WiFi automatically.
The app cannot be used to reconnect to wifi as it always fails.
The only way to reconnect to wifi is to do it via the keypad which is a huge pain as my wifi password is very long and complex.
If I happen to be on a long trip away from home this could pose quite a problem and a potential security risk.
Please fix this!!
1
0
zimerclan
26 Messages
8 months ago
really not such a simple system and does not make me feel safe with all the dropped sensors,
wifi issues, cameras take forever to load,
front door lock forgets it is tied to the door sensor after a battery change and the list goes on
0
0
zimerclan
26 Messages
8 months ago
problem after problem
0
0
yonka_2005
1 Message
8 months ago
Still having WiFi drops daily, I’ve done the resetting gig countless times now, double checked the base station is connecting to the 2.4 band but still no joy
4
0
10ajones
1 Message
2 months ago
Same issue. Wifi cutting off and on all day both for minutes and for hours at a time. Tried removing batteries, etc but it doesn't work. It says the password is incorrect but it isn't.
1
0
mm92
2 Messages
2 months ago
Now my doorbell will allow me to live stream but no recordings while on the same network as the outdoor camera which has full signal on the same wifi network. Doorbell is closer to the router and has poor network quality with no changes anywhere
0
0