
Gen 3 SimpliSafe
So you have your system installed, and have questions about using it, or need any help with troubleshooting? You can find an answer here.
4 Messages
Thursday, June 4th, 2020 11:27 AM
System totally dead!
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8 months ago
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usmaak
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coltmaster1
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whoaru99
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susanski609
4 Messages
3 years ago
I don't know what the solution might be, but my previous system could handle the base going out with a quite STOUT battery backup (I had the system for 5+ years and never once had to replace the battery). I know the SS base has battery backup that supposed to go 24 hours, but in this case the entire UNIT just died. So, I'm dead in the water.
It's really a pall on my confidence in SS. I'm newish, only had the system for a couple months and have sung its praises. Now I'm second guessing the decision. In the few months I've had the system I had one sensor die (easy battery replacement, but still), TWO key fobs just totally stop working and had to be replaced, and now my base station just died. Not a great record.
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simplistuckon
225 Messages
3 years ago
Simplisafe 3 does a daily sort-of heartbeat ("test signal"), which should be good-enough for a home. SS2 does one only weekly, which is good enough for most homes not in a city. I don't recall if SS will call you if the heartbeat fails. SS is not intended for high-security needs.
Hearbeat monitoring costs money, which is why the cheaper the system, the less-frequent the heartbeat, if any at all. Consumer systems like SS are definitely on the cheap end.
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simplistuckon
225 Messages
3 years ago
Electronics fail sometimes. fortunately relatively rarely. SS is a consumer system with consumer-level security and reliability (vs. commercial), not a high-security system. Fortunately, it sounds like SS is doing the right thing by shipping a replacement asap.
Word of caution: Check up on the tracking for the replacement later today and make sure they shipped it...
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coltmaster1
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2.8K Messages
3 years ago
But, back to the OP, the point is, even the battery backup didn't work for her system, that's not a good feeling for a first-time SS3 user. (and it IS an inconvenience to have to start over with entering sensors, etc on a new base - maybe some people wouldn't have a problem with that, but others do, I think I would).
@ susanski609, just a head's up, even though SS makes the claim "up to 24 hours for battery backup" for the base station in the event of a power outage, I've seen several posts here that indicated that up to 8 hours is more like it, generally (sometimes less, sometimes more). Some might have better mileage, no one really knows until it happens.
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lewsterr
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whoaru99
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usmaak
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sevensiamesecats
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3 years ago
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susanski609
4 Messages
3 years ago
New base station arrived, had some trouble getting it to setup so I had to call tech support, eventually got it up. To my surprise, all the devices re-appeared with it, but they were nameless, showing only serial numbers, so I did have to go through the process of identifying which was which and renaming them. Better than having to completely reinstall them, I suppose.
The tech had no insight on what had happened with my original base station. She did lamely offer that maybe the unit had been unplugged, then battery drained, then died? But I can't even unplug my base station for a millisecond without getting text and email about a power outage, so that could not have been it. SS has now replaced my base station, two key fobs, and I had one sensor battery die within the first 30 days. I sent a long letter to SS tech support, asking them to respond to my concern that there appears to be no actual backup, no notification of a system just completely dying or shutting itself off, but that was more than a week ago and I've received no reply at all.
I'm starting to think my "new" system may in fact have been a refurbished system.
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captain11
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captain11
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cayenne3922
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2 years ago
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