‎Support for 5 ghz | SimpliSafe Support Home
 
mgbphoto's profile

Monday, November 20th, 2023 9:58 PM

Support for 5 ghz

Are there plans for a 5 ghz Simplisafe base station?  I would like to upgrade my existing Netgear modem - Orbi wireless routers, but there is conflicting information about whether 2.4 ghz devices, including Simplisafe would be supported with upgraded devices. If there are plans for a 5 ghz system enhancement, does anyone know of the timeline for the updates? Thank you.

Captain

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5.9K Messages

6 months ago

@mgbphoto Sorry, can't help you with the question of 5 ghz and Simplisafe but can tell you a good mesh system will automatically connect to 2.4 if 5 fails. Google WIFI (original) does just fine with my SS3 and 50+ components and, as I am told from three friends that have SS3 systems and Google WIFI Pro (latest) it works fine with 2.4 also.  I would think it would be the same with Orbi.

Community Admin

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2.8K Messages

6 months ago

Hello @mgbphoto, 

SimpliSafe devices can only connect to 2.4GHz networks. If you do upgrade your current modem, I would make sure that it allows you to set up a 2.4GHz band or guest network so you can connect your SimpliSafe devices to it.

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