‎Smoke Detector False Alarms and False "System Disarmed by Keypad Master PIN" Messages | SimpliSafe Help Center
 
ceglia's profile

Tuesday, October 4th, 2022 2:34 AM

Smoke Detector False Alarms and False "System Disarmed by Keypad Master PIN" Messages

​A few strange things happened today.​

​It began at 6:42am when the hallway smoke detector went off.  There was no smoke, no fire, no dust, nothing.  I turned off the alarm, SimpliSafe called, I explained it was a false alarm, and went on with my day a bit annoyed.  I had heard of these false alarms, but this was the first time it had happened to me since installing the smoke detectors 2 months ago.​

​At 12:16pm, I got an alert telling me my "System Disarmed: Your SimpliSafe security system was disarmed by Keypad Master Pin".  But the system was not armed, and no one had disarmed it.  Weird, but I figured it was just some strange malfunction.​

​Then at 5:15pm, the same hallway smoke detector went off again.  And almost immediately after that, the burglar alarm was triggered.  Again, no smoke, no fire, no dust, nothing.  SimpliSafe called, I explained it was a false alarm, and turned off the alarm.  Now I was really annoyed.​

​From what I understand, when the fire alarm goes off, the system is automatically armed.  This is apparently by design, but it just created a ton of chaos in my house since I have sensors everywhere.  Everything was being triggered as we were scrambling to turn off the alarm.  I spoke with customer service, who asked me to pull down the smoke detector and inspect it for dust.  I did, there was nothing, so they will be sending me a new one.  That smoke detector is now disconnected and removed from my system.​

​Customer Service could not confirm that the burglar alarm automatically arms itself if the fire alarm goes off, but I read elsewhere in this forum that that is what happens.  Could someone please confirm this?​

​Then at around 7:20pm, I got another false "System Disarmed: Your SimpliSafe security system was disarmed by Keypad Master Pin" message.  Again, system was not armed, and no one disarmed it using the keypad.​

​What is going on with my system??  I was poking around the forums, and I noticed that other folks who had false fire alarms also had false messages about their system being disarmed via keypad.  Is there a connection between these two issues??​

Community Admin

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4.3K Messages

6 months ago

Hi @ceglia ,

It just so happens that a member of our engineering team spotted your thread on Reddit, and we were already looking to getting in touch with you. Please keep an ear out; someone from our team may give you a call soon.

10 Messages

@davey_d​ thanks.  how will they contact me?  email?  phone?

1 Message

I have the same problem as the Op. Anything we can do @simplisafe 

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1 Message

10 days ago

I have the same problem as the Op. Anything we can do @simplisafe 

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Community Admin

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4.3K Messages

If you're seeing anything like the OP, then your case would require deeper investigation from our Support team - including looking into your account and checking system status. Have you already been working with us?

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