3 Messages
Problem with WiFi Connection
I'm having issues with Wifi as well. When I use the app on my phone, on the overview screen on my phone, I swipe down or "pull down" to check system status. Then I wait. Sometimes it processes it and gives an update on system status. But sometimes it doesn't. It gives me an error message saying that there is a problem with my wifi connection. Unfortunately, I can't check my wifi connection at that exact time because I'm at work. But it frustrates me that I can't get system status when I want it. Also, I noticed when I first setup my system, the timeline on my app gave all sorts of updates, like, Automatic Test Signal Received or the system was disconnected and reconnected back to wifi. Now, with this issue, I don't get those messages regularly anymore. When I go to check the wifi connection at home, I've had to re-enter the Password to my router/modem to get reconnected again, then the app is operating normally again. But for some reason, I believe the wifi connection is getting disconnected and I'm unable to get system status update from my app. Is anyone experiencing this issue?
davey_d
Community Admin
•
5.6K Messages
2 years ago
Hi @modestamend ,
Apologies for the issues you've been having. Do you have Monitoring Service (either Standard or Interactive) subscribed? If so, then the Base Station should be able to communicate through the backup cell connection, as well as your WiFi. That would explain the Automatic Test and other signals going through.
But if so, then the SimpliSafe app should still be able to sync with your Base Station without difficulty, even if WiFi was disconnected.
Have you already been working with our Support team at 800-548-9508? There's a few things our agents can check for you to make sure that your system is connected properly.
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ggfel10
1 Message
2 years ago
I’ve been having the same issue too. Although I don’t have any subscription. The times that I want to put the alarm in Away then when I want to open my garage and come home, I can’t, because it’s not able to connect in the app. I have to run inside quickly and disarm the alarm then run back out and move my car off the road.
I then go into the wifi on the keypad and connect to the wifi, enter the password, then the app will work again. Pretty annoying. And if you’re running into the same issue WITH a subscription, I’m even contemplating getting rid of SimpliSafe altogether and getting another system that doesn’t disconnect all the time.
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