‎New cellular module - Question | SimpliSafe Help Center
 
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Thursday, October 8th, 2020 9:56 PM

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New cellular module - Question

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​SimpliSafe is dedicated to providing our customers with expert-level protection, and this includes ensuring 24/7 access to our professional monitoring centers via a strong cellular connection. For more info on our efforts to address 2G Sunset, including obtaining and installing a new cellular module, check out our ​​Help Center Article here​​.​
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​Got an email today from SS. They're sending me a new module for my SS3 system due to the 2G network being sundowned. Anyone install theirs yet? Is it just a SIM card or are they sending hardware too?​

Accepted Solution

4 Messages

2 years ago

Yes.

I installed my 4G upgrade cell upgrade from the 2G.

Its a bit more than just the sim card.  Its the entire cellular module.  
https://support.simplisafe.com/hc/en-us/articles/360040117851-4G-Wireless-Module-Upgrade-for-the-All-New-SimpliSafe

easy swap.
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