26 Messages
My SimpliSafe was completely reset!
On my way home I pull up the app, underneath the modes it says to complete setup.
I get home my keypad is in setup mode. It asks for wifi and a new master pin. I have to readd all my 20+ sensors and rename them all, WTF this is frustrating.
Official Response
davey_d
Community Admin
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5.6K Messages
2 years ago
@nXt and @chisox ,
Please give our Support team a call at 800-548-9508 and ask for a replacement Base Station. We want to get you that replacement ASAP!
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captain11
Captain
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6K Messages
2 years ago
@nXt did you call SS and ask why? How?
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chisox
3 Messages
2 years ago
I have had the same issue along with completely losing access to my base station from my keypads and app. SimpliSafe has had me do a hard reset about three times now. I upgraded from the original system to the gen 3 about 2 - 3 weeks ago and have not had a reliable system since.
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