‎My SimpliSafe was completely reset! | SimpliSafe Support Home
nXt's profile

26 Messages

Friday, June 10th, 2022 11:40 PM

My SimpliSafe was completely reset!

On my way home I pull up the app, underneath the modes it says to complete setup.

I get home my keypad is in setup mode. It asks for wifi and a new master pin. I have to readd all my 20+ sensors and rename them all, WTF this is frustrating.

Official Solution

Community Admin


5.5K Messages

2 years ago

@nXt and @chisox ,

Please give our Support team a call at 800-548-9508 and ask for a replacement Base Station. We want to get you that replacement ASAP!



5.9K Messages

2 years ago

@nXt did you call SS and ask why? How?

3 Messages

2 years ago

I have had the same issue along with completely losing access to my base station from my keypads and app. SimpliSafe has had me do a hard reset about three times now. I upgraded from the original system to the gen 3 about 2 - 3 weeks ago and have not had a reliable system since. 

New to the Community? Get started by reading our Welcome Article and please be sure to review our Community Guidelines before posting.