19 Messages
Lowering Entry Delay
I know there was a topic about this and I even commented on it but i can not find it right now....Anyway
I wanted to lower my AWAY entry delay below the 30 seconds that is allowed by the app. From what i remembered on the forum someone said you had to call and have simplisafe do that on their end? I just got off the phone with them, and by the way i was very pleased with the response time, i only waited less than 5 minutes..probably like 3.... Anyway, the person i spoke to said she could only do it to 30 seconds and she cant do it any further...I then asked her to check with a supervisor about that that but there was not one available at the time and she would have one call me back. So as of now i do not know.
Is it correct that they cannot do it now? Has anyone done this recently ? Kinda suck because we recently tested the 30 seconds and with my home I can go from one end to the other, up to the bedroom and back down before the alarm goes off. Granted, is is not that much time before it goes off but it enough to get in, grab a few thing and leave.... Let me know... Thanks!
I wanted to lower my AWAY entry delay below the 30 seconds that is allowed by the app. From what i remembered on the forum someone said you had to call and have simplisafe do that on their end? I just got off the phone with them, and by the way i was very pleased with the response time, i only waited less than 5 minutes..probably like 3.... Anyway, the person i spoke to said she could only do it to 30 seconds and she cant do it any further...I then asked her to check with a supervisor about that that but there was not one available at the time and she would have one call me back. So as of now i do not know.
Is it correct that they cannot do it now? Has anyone done this recently ? Kinda suck because we recently tested the 30 seconds and with my home I can go from one end to the other, up to the bedroom and back down before the alarm goes off. Granted, is is not that much time before it goes off but it enough to get in, grab a few thing and leave.... Let me know... Thanks!
undeleted
1.2K Messages
4 years ago
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davey_d
Community Admin
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4.8K Messages
4 years ago
At this time, 30 seconds would be the minimum Entry Delay for Away Mode, and zero seconds for Home Mode.
But don't forget, you can also set individual Entry, Motion, and Glassbreak Sensors to Instant Trigger - meaning that they'll ignore the time and trigger an alarm immediately.
Johnny M.
SimpliSafe Home Security
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sjl21
19 Messages
4 years ago
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sevensiamesecats
Advocate
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2.2K Messages
4 years ago
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