Lowering Entry Delay

I don't know how to answer you question, but I know others have done it with the SS3 system.  Might have to call again and ask for a supervisor.  Another thought, you might consider using the app, a keyfob, or the smart lock with keypad.  This would allow you to have instant trigger setup with no delay at all.

@sjl21

At this time, 30 seconds would be the minimum Entry Delay for Away Mode, and zero seconds for Home Mode.

But don't forget, you can also set individual Entry, Motion, and Glassbreak Sensors to Instant Trigger - meaning that they'll ignore the time and trigger an alarm immediately.

Johnny M.
SimpliSafe Home Security

Not to happy with that. I wish they would lower it. Not sure i want to do instant trigger due to the fact that we use different entry ways at different times.  That means everyone would pretty much be limited to use one way of entry all the time...  Il see... Is there any plans to lower that 30 seconds. Also why did others here say they had it done?  15 seconds is plenty of time for us to put in the code, wife even said to have it set to 10 seconds..Thanks

Under NORMAL conditions, 15 or even 10 seconds might be enough.  But I've had times when I've dropped something, or hit two buttons at once, or even (allegedly) entered the right code and had it ignored.  I have no problems with a 30 second delay on entrance(s) I actually use.