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Gen 3 SimpliSafe
So you have your system installed, and have questions about using it, or need any help with troubleshooting? You can find an answer here.
2 Messages
Sunday, August 21st, 2022 1:45 PM
Keypad
Keypad does not connect to base
Post
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Updated
2 years ago
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Responses
![](https://sprcdn-assets.sprinklr.com/2088/60676520-e76a-423d-b28b-59a2867b635d-1082119725.png)
captain11
Captain
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6K Messages
2 years ago
@Runyet Your post is a bit short on details, but you can try taking the batteries out, put them back in and have the keypad attempt to connect to the base. Also, have you confirmed it shows installed on your system? Finally, call SS support to troubleshoot. They are open everyday until midnight eastern.
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alexandria_c
Community Admin
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242 Messages
2 years ago
Hi @Runyet
Are you getting any error on the KeyPad, such as KeyPad Out of Range? Or are you setting up the KeyPad for the first time with your Base Station?
I agree with Captain11, removing a battery and then replacing it generally helps to restart the KeyPad and refresh its' connection to the Base Station.
Let me know the details of the issue and I'd be happy to help dig into this further with you.
(edited)
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Runyet
2 Messages
2 years ago
Setting up first time on new system
keeps saying searching for base
base not found
tried batteries out then back in
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