@Runyet Your post is a bit short on details, but you can try taking the batteries out, put them back in and have the keypad attempt to connect to the base. Also, have you confirmed it shows installed on your system? Finally, call SS support to troubleshoot. They are open everyday until midnight eastern.
Are you getting any error on the KeyPad, such as KeyPad Out of Range? Or are you setting up the KeyPad for the first time with your Base Station?
I agree with Captain11, removing a battery and then replacing it generally helps to restart the KeyPad and refresh its' connection to the Base Station.
Let me know the details of the issue and I'd be happy to help dig into this further with you.
@Runyet The first thing we'd want to do is look over the network configuration where you're setting up your SimpliSafe system. It's important that your system is connecting to a 2.4GHz WiFi network, preferably one that has been separated from the 5GHz network. Our support team would be happy to help walk you through your options here if you need additional assistance. You can contact them with the details found here.
captain11
Captain
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6K Messages
2 years ago
@Runyet Your post is a bit short on details, but you can try taking the batteries out, put them back in and have the keypad attempt to connect to the base. Also, have you confirmed it shows installed on your system? Finally, call SS support to troubleshoot. They are open everyday until midnight eastern.
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alexandria_c
Community Admin
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242 Messages
2 years ago
Hi @Runyet
Are you getting any error on the KeyPad, such as KeyPad Out of Range? Or are you setting up the KeyPad for the first time with your Base Station?
I agree with Captain11, removing a battery and then replacing it generally helps to restart the KeyPad and refresh its' connection to the Base Station.
Let me know the details of the issue and I'd be happy to help dig into this further with you.
(edited)
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Runyet
2 Messages
2 years ago
Setting up first time on new system
keeps saying searching for base
base not found
tried batteries out then back in
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