4 Messages
Keypad not connecting with base station
I just received my Simplisafe system and am trying to get it installed. I plugged in the base station and that turned on just fine. Turned on the keypad, but it will not connect to the base station. I've tried removing the batteries from both the keypad and the base station but it still will not connect. I've been waiting to talk to someone for over 30 minutes on the phone so I figured I'd reach out here and see if anyone knows of any solution?
coltmaster1
2.8K Messages
7 years ago
Did you receive a user manual with your system?
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jguderyon
1 Message
7 years ago
Remove screw on the bottom of base station
Twist bottom to release
there is a small black button 180 degree from the power cable slot
push that button and a button on the key pad
should solve this issue
10
davey_d
Community Admin
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5.7K Messages
7 years ago
Just wanted to add some extra info. Those steps above are for what we call a Base Station Reset. Essentially, this is a reboot of the system that forces it to search and re-establish all of its connections. Just like you would with a computer of cellphone, this also is a good first step for if the SimpliSafe system ever acts up.
However, if the issue with your Keypad is caused by environmental factors (like wireless or physical interference), then the symptoms might return. In which case we might need to troubleshoot further to find the root cause.
Johnny M.
SimpliSafe Home Security
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clanghorne
1 Message
7 years ago
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rnjha1
1 Message
6 years ago
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Stevewins
3 Messages
6 years ago
Steve
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keithjelinek
1 Message
6 years ago
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captain11
Captain
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6.3K Messages
6 years ago
If you provide some more details, I, and others, will try to assist.
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force5
1 Message
6 years ago
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dbfhdrider
1 Message
6 years ago
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kma581
1 Message
6 years ago
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lgravesbyron
1 Message
6 years ago
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paulmasonfirth
2 Messages
6 years ago
I have the latest base model with no reset button inside.
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kathya_1
1 Message
6 years ago
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captain11
Captain
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6.3K Messages
6 years ago
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