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Sunday, June 14th, 2020 12:35 PM

key pad keeps asking for pin entry

initial setup of new system revealed dead battery in first entry sensor which was replaced and the accepted by the base station and installed. The next sensor had the same lw battery issue and as i was changing out the battery the key pad changed the base station into the home mode which triggered an alarm which i was unable to disarm despite repeated attempts to enter my pin. Now the key pad remains in the home mode and repeatedly asks for pin entry when I try to access the setup menu. Does anyone know how to do a factory default reset?

Official Solution

Community Admin

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5.5K Messages

2 years ago

@derrisboomer​ you're right, a Base Station Reset (like you describe) might help a little bit, since it reboots the system and forces it to search for new connections.

But it sounds like the problem might actually be interference, caused by factors in the environment. This could be physical interference, from dense objects literally getting in the way; or wireless interference from other radio devices competing for the same airspace. If they're not addressed, the Keypad may continue having trouble with communicating.

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1.3K Messages

4 years ago

Did you set up a different Master PIN? To get into the setup requires the Master PIN.

2 Messages

4 years ago

cool, I am having the same problem.  I have called customer service 4 times already and keep getting disconnected.  now I'm really thinking of just returning all this and getting a refund.

1.3K Messages

4 years ago

Can't you log into your online account and check or change the PINs?

I can for my two systems...

1 Message

2 years ago

remove batteries from base station and keypad for 5 min, then retry setting up system

Community Admin

 • 

5.5K Messages

@derrisboomer​ you're right, a Base Station Reset (like you describe) might help a little bit, since it reboots the system and forces it to search for new connections.

But it sounds like the problem might actually be interference, caused by factors in the environment. This could be physical interference, from dense objects literally getting in the way; or wireless interference from other radio devices competing for the same airspace. If they're not addressed, the Keypad may continue having trouble with communicating.

(edited)

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