9 Messages
Is key fob covered under equipment guarantee?
I know the key fob battery cannot be replaced, meaning the entire key fob must be replaced when the battery dies. My question: When my key fob battery eventually goes dead, is the replacement key fob covered under the lifetime equipment guarantee that I get through the monthly monitoring service?
Accepted Solution
captain11
Captain
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6.3K Messages
8 days ago
@PrairieDweller If you have a warranty for other components of your SS3 system, then yes, your key fob is covered too. Non replicable battery design is an issue, luckily not yours, it is for SS. Call tech support and they will replace it at nc.
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Accepted Solution
simplisafe_admin
Community Admin
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1.3K Messages
8 days ago
@PrairieDweller As Captain11 mentioned, the Key Fob is covered under your warranty. If its battery dies, contact our Support team and they can send you a replacement.
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