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clhenry's profile

Wednesday, October 26th, 2022 7:57 PM

Entry Sensor Parts

Is there somewhere we can get replacement parts for the entry sensors?  The piece that has the adhesive on it (not the adhesive strips themselves).  I didn't have time to fully remove them and I slid the sensor and magnet out before they replaced my windows.

Captain

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5.9K Messages

2 years ago

@clhenry I would call SS support to ask but wouldn't hope for much. Just a fyi, you can get a break on a set of 4 entry sensors at Best Buy, in case you have to buy replacements.

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Community Admin

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5.6K Messages

2 years ago

Hi @clhenry ,

You're looking for the Mounting Bracket. Our Support team can send you some free of charge!

1 Message

@davey_d​ I called their customer support, and to be clear: they will only do this if you're signed up with a paid plan.

I got ahold of some used equipment and needed new mounting brackets for the sensor magnets, and I can't see anywhere to even buy them without buying all-new sensors (about $225 in my case). I was excited to start with the DIY security system and upgrade to a paid plan later if I liked it. But since they're kneecapping me over mounting brackets and trying to use that as leverage to force me into buying, I'll just throw this away and try my luck with Ring or another competitor. A company that will withhold cheap plastic brackets unless you sign up for a paid plan is not worth getting involved with.

To anyone considering SimpliSafe: be warned.

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Community Admin

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5.6K Messages

@alexl​ for what it's worth, the mounting bracket for the magnet is there to make future removal easier, and enable screw mounting if you wish. You could absolutely just stick them in place with strips of 3M Command Adhesive, and they will work the same.

1 Message

1 year ago

can I get adhesive pads for the entry sensors?

Community Admin

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3.1K Messages

@stonedretti​, you can! Our Support team can send some to you. 

2 Messages

1 year ago

Can I get a replacement for the entry sensor part that attaches to the window casing? It is the larger of the two parts. I have the mounting bracket and part that attaches to the window sash.

The window roller shade bottom bar gets stuck under the sensor. In hindsight, I should have mounted the sensor as low as possible. It is in a kids' room and the casing sensor is MIA.

Thank you.

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2 Messages

@jkbiz1​ 

I copied my Q into the SimpliSafe Chat and they resolved it live. They were incredibly helpful, professional, and articulate. I'm impressed across the board.

1 Message

3 months ago

I've just reached max frustration trying to get an answer from SS to what I thought was a simple question: "What size command strip do I need to replace the one that comes with the entry sensor?". SS answer: "We don't know.".

Captain

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5.9K Messages

@franks_lee​ In general, support is pretty good, but like any organization, there are newbies that need more training, or, those that winged it and been there awhile, but need more training. The responsible party: Simplisafe and the immediate supervisor and/or manager. If you got the name of the agent, or SS, you know who frans_lee is so you can listen to the call or read the chat, this and all like this should be addressed.

Now, franks_lee, if you are still with me, my apologies for putting you 2nd, 3M variety pack or, specifically the entry sensor, item#17024ES.  Note, I like buying the variety pack so I can tackle keypads, motions and everything inbetween.  See photos below too. (Added tips: for uneven wall corners, highly recommend 3M Velco strips. They are thicker and really secure sensors in the corner of rooms.  Also, larger strips can be easily cut to the size you need.

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