‎Entry Sensor Parts | SimpliSafe Support Home
 
clhenry's profile

Wednesday, October 26th, 2022 7:57 PM

Entry Sensor Parts

Is there somewhere we can get replacement parts for the entry sensors?  The piece that has the adhesive on it (not the adhesive strips themselves).  I didn't have time to fully remove them and I slid the sensor and magnet out before they replaced my windows.

Captain

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5.7K Messages

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110 Points

1 year ago

@clhenry I would call SS support to ask but wouldn't hope for much. Just a fyi, you can get a break on a set of 4 entry sensors at Best Buy, in case you have to buy replacements.

(edited)

Community Admin

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5.2K Messages

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50 Points

1 year ago

Hi @clhenry ,

You're looking for the Mounting Bracket. Our Support team can send you some free of charge!

1 Message

1 year ago

can I get adhesive pads for the entry sensors?

Community Admin

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2.3K Messages

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10 Points

@stonedretti​, you can! Our Support team can send some to you. 

2 Messages

8 months ago

Can I get a replacement for the entry sensor part that attaches to the window casing? It is the larger of the two parts. I have the mounting bracket and part that attaches to the window sash.

The window roller shade bottom bar gets stuck under the sensor. In hindsight, I should have mounted the sensor as low as possible. It is in a kids' room and the casing sensor is MIA.

Thank you.

(edited)

2 Messages

@jkbiz1​ 

I copied my Q into the SimpliSafe Chat and they resolved it live. They were incredibly helpful, professional, and articulate. I'm impressed across the board.

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