2 Messages
Cell service shows disconnected in diagnostics
I have had the original Simplisafe for years and never had a issue. Over the new Year I upgraded to the current one and from day one when I go to the system diagnostics screen it shows the cell service is disconnected. I have called tech support and they walked me through a few things. Finally they said they will send me a new base station with a T Mobile sim instead of Verizon. I received the ne base station last week hooked it up and still the same issue. They sent another Verizon base station. The second tech told me that do not use T Moblie anymore. So I spent the better part of the day on the phone with a few different techs and still no luck, we reset the base station the keypad they set updates nothing worked. They did say they are getting a single at their end. Finally the last person I spoke with said oh that normal if your are also connected to WIFI. To be honest I don't live him because why would everyone else be trying to fix this problem. So now I wonder what I should do. They system seen to work fine but am I just relying on my wifi single? Does anyone out there have their system on WIFI and their diagnostics screen show cell disconnected?
Thanks
Thanks
captain11
Captain
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6K Messages
5 years ago
Next up, what you went through with SS support should not have happened. I would call again, and explain why you are calling and politely insist to speak with a supervisor. Once you get one, give a short summary of what happened and suggest retraining is required. Again, only if you want to go the extra mile. This should not have happen, no doubt, a result of SS's large hiring effort to have resources catch up with demand.
Update: I just disconnected my system from WIFI, sent test signal and got text and phone confirmation in seconds.
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usmaak
343 Messages
5 years ago
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lance843
1K Messages
5 years ago
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usmaak
343 Messages
5 years ago
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captain11
Captain
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6K Messages
5 years ago
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cmartorelli
2 Messages
5 years ago
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