‎Can I disable notification when WiFi connection lost for less than 90s? | SimpliSafe Support Home
 
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Wednesday, January 20th, 2021 4:13 PM

Can I disable notification when WiFi connection lost for less than 90s?

Every time I reset my router, I get two text messages and two app alerts from Simplisafe.  

The network is down for less than 2 minutes, often less than 60 seconds.  Why does that merit blowing up my phone?

Is there an option to have some delay or lockout - so that the network alerts indicate it actually went down, not just rebooted?

3 Messages

1 year ago

I agree with this. I would like to be able to set some sort of delay in notification where I can set my own length of time before sending a notification.  My router automatically reboots at midnight once a week and would like to not get notified when this happens.  Simply setting a notification to only send if it’s been down more than x number of minutes/seconds and I can specify what x is would be very helpful.

1 Message

1 year ago

I agree, I wish this was a feature. I have push notifications on just in case some secret alerts are triggered. My router also goes down once a week or so for a few minutes, which wakes me up in the middle of the night.

If I could change the number of minutes until the alert was sent, or just disable it entirely, either option would work for me.

Community Admin

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3K Messages

@Hazelnutgreen​ Currently, you cannot change the duration of how long the WiFi has been out before receiving a push notification. In the mobile app, you can disable "Warning" notifications to stop receiving push notifications when your system loses connection to your WiFi; but this will prevent push notifications about power outages or if a device is not functioning properly.

1 Message

Even with all the push notifications disabled, the wi-fi notification is still blowing my phone up with the internet going in and out. How do I stop this?

Community Admin

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5.6K Messages

@fixuns​ the WiFi notifications should be under the "Warnings" category, so as long as you have that disabled in the app settings (under My System > Alerts & Notification > Push Notifications), you shouldn't be seeing them anymore. I'm working with our app dev team to see if there's an app issue we need to fix.

But we should really troubleshoot the actual issue with your Base Station not being able to maintain a connection. Have you done any troubleshooting on that front?

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