Base Station and 5G
I'll keep this short as possible. My SimpliSafe wi-fi kept losing connection between May 19 and May 25. The camera was also out. For three days I was without any protection as Verizon was upgrading towers in my area to 5G. Normally not an issue, but I was out of town for two weeks and could not reset the base or camera. After talking to SimpliSafe Tech Support (two different people), I was told that the base station could be connected to a 5GHZ network. So, I gave it a shot on the keypad, and couldn't do it. Tried on the app, and it states that only a 2.4GHZ network can be used for the basestation. Not sure what the correct answer is, but I'm betting that it is 2.4GHZ and not 5GHZ as support said. Also, a future app feature add could be for Tech Support to be able to remotely reset the basestation, as they told me that it can't currently be done.