
Gen 3 SimpliSafe
So you have your system installed, and have questions about using it, or need any help with troubleshooting? You can find an answer here.
335 Messages
Friday, January 31st, 2020 5:56 PM
Automatic Test Signal
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4 months ago
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undeleted
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3 years ago
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usmaak
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3 years ago
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undeleted
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coltmaster1
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2.8K Messages
3 years ago
Any time you do not get a test signal received in your timeline, especially if for more than 2 days at a time, do a user-initiated test, test a couple sensors, wait for Monitoring to call. That test will most likely "re-set" the time for the automatical test signal received in your timeline, and after that, it should be the same time from thereon.
Yes, it happens. It's happened to me too many times than I can count anymore - went back two years in the timeline, far too many missing signals, even though it appeared my system was working fine. Of course, no explanation from SS.
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toridevoe98
2 Messages
1 year ago
how long is a test signal supposed to be? Mine was sent at 9:22 PM and someone came and stole my mail at 9:37PM and I did not get a recording for motion from simplisafe and can’t look at it.
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c87519
1 Message
5 months ago
I had the same thing happen
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general_kaos
753 Messages
5 months ago
Based on previous experience, I would guess you might have done a version update. Whenever your system reboots, the auto-test moves (I think) to some offset.
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Bdx1904
1 Message
4 months ago
Alright you guys are about to get some BAD reviews and BAD marketing because this system is pissing me off...I DO NOT WANT ANY MORE OF YOUR AUTOMATIC TEST SIGNALS SENT TO MY SYSTEM PERIOD. E. IF I GET 1 MORE, SINGULAR TEST WHICH LEAVES MY SYSTEM DISARMED I'M GONNA FLIP A LID. THAT ALONE IS REASON ENOUGH FOR ME TO SUE THE PISS OUT OF YOU...LET ALONE ALL ^ THESE OTHER FOLKS WOULD MAKE FOR A HELL OF A CASE FOR A CLASS ACTION LAWSUIT. THAT IS ALL I HAVE. THANK YOU.
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davey_d
Community Admin
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4.3K Messages
4 months ago
Hi all,
Just to make sure there's an official response to this question. The Automatic Test is a daily check-in that is sent from your Base Station to the Monitoring Service, to let us know that it's still online. That way, even if you haven't been arming or disarming your system lately, we still know that it's connected and ready when needed.
If we don't get any signals at all from your system, that's when we send the "No Link to Dispatch" email.
So to be clear, it tests that the system is connected at all - either through cell or WiFi. So long as at least one of those is working, the system will report as all good.
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