‎App can no longer reset PINs? | SimpliSafe Support Home
 
rafiguroian's profile

Thursday, September 1st, 2022 12:28 AM

App can no longer reset PINs?

Has anyone else noticed that the SimpliSafe app no longer has a PIN reset functionality? If it's there, I can't find it, at least. The only workaround seems to be to go to the web version on the phone's web browser, which is less than optimal. Does anyone know how we can ask for SimpliSafe to reinstate that feature in the app?

Official Response

Community Admin

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5.3K Messages

2 years ago

Hi @rafiguroian ,

As the Captain said, the PINs have been moved to the Location Profile section, at the very bottom (just below the Primary and Secondary Contact phone numbers). This goes for both the iOS and Android versions.

1 Message

@davey_d​ my Android app also doesn't have it.  My location profile only has the account ID and the property name.  Nothing else.

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Captain

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5.8K Messages

2 years ago

@rafiguroian its still there, at least on the Android app.

Settings, Location Profile, PINs, Custom PINs (at bottom of page.)

(edited)

1 Message

1 year ago

@davey_d​ my Android app also doesn't have it.  My location profile only has the account ID and the property name.  Nothing else.

This comment was created from this reply

Community Admin

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5.3K Messages

@Tcoo​ It sounds like the app isn't recognizing that your system is activated. It might help to log out of the SimpliSafe app, then log back in.

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