‎All sensors de registered after new chip | SimpliSafe Support Home
 
rsrdhr's profile

Saturday, May 21st, 2022 12:40 AM

All sensors de registered after new chip

Hi,

I recently replaced the 2g chip on my base station and after that all sensors are de registered. Basically have non functioning system. I’ve tried adding new sensors but the system doesn’t detect. Tried rebooting, removing battery etc no use

can anyone help!!

Community Admin

 • 

5K Messages

2 years ago

Hi @rsrdhr ,

It sounds like we should actually replace that Base Station. Please give us a call at 800-548-9508 and our Support team can set up a warranty replacement for you with the fastest shipping available.

New to the Community? Get started by reading our Welcome Post.