‎3G mobile networks phase out - will Simplisafe base stations need to be upgraded? | SimpliSafe Help Center
 
M

Wednesday, November 24th, 2021 5:40 PM

3G mobile networks phase out - will Simplisafe base stations need to be upgraded?

​Now that the mobile networks are dropping 3G next year, what, if anything, will that mean for Simplisafe customers? ​
​Will we need to upgrade the base station hardware? Will it be free of charge? What is the timeline? Etc. ​

​Would appreciate information.​

​ ​​ ​​ ​​ ​​ ​​ ​
​SimpliSafe is dedicated to providing our customers with expert-level protection, and this includes ensuring 24/7 access to our professional monitoring centers via a strong cellular connection. For more info on our efforts to address 2G/3G Sunset, including obtaining and installing a new cellular module, check out our ​​Help Center Article here​​.​

Official Solution

Community Admin

 • 

4.3K Messages

1 year ago

Hi micastillo,

If you bought your system recently, or only just got a replacement cell module, then your Base Station will already be running on 4G. To upgrade, just give our Support team a call at 800-548-9508 and we can send a replacement module free of charge.

(edited)

New to the Community? Get started by reading our Welcome Post.