‎31-character WiFi password limit is absurd | Page 2 | SimpliSafe Support Home
 
dannydb's profile

Thursday, November 11th, 2021 3:37 AM

31-character WiFi password limit is absurd

After three years on a base station running 1.x firmware (the unit would not receive firmware updates), I finally switched over to a new base station running 2.3.10, and out of the blue the new unit won't connect to WiFi using the same password literally dozens of devices in my home connect with because it is longer than 31 characters. The old firmware had no problem with the long password, and now all these "Wi-Fi security improvements' that have shipped in the 2.x revisions means I have to make the password I use for my network less secure.

Really, really disappointing.

And to make matters even more confusing, the cameras in the system will still accept passwords over 31 characters.

Simplisafe, please fix this. A security product should not require less-secure passwords.

1 Message

1 year ago

I'm very disappointed that I have to shorten the password on my network and update all of my devices because a "security system" limits WiFi password lengths. Completely ridiculous and get clearly a design misstep. 

2 Messages

1 year ago

Yeah I'm not lowering the security of my home network just to accommodate this ridiculous limitation on SimpliSafe's base station.  Between this issue and also my other post on the thread about the lack of sensor activity history on the timeline, this is not looking good.  If you all can't even do the basic things right, then what else aren't you doing right?

16 Messages

1 year ago

The obsession with password length is laughable.  Why be 'satisfied' with 31 (or 32) characters, demand Simplisafe increase it to billions of characters. 😎🤣

7 months ago

Well I just received my kit and my home wifi pass is 38 characters. Gonna ponder for 24 hours about whether to A) keep it and change my password and update all my other devices. B) put it on the guest network or C) return it. Right now leaning towards C, but I'm gonna review the competition's offers first and maybe B or A.

1 Message

3 months ago

I just changed internet providers and now my system will not take my 36 character password that came with the T-Mobil router.  I've spoken to customer service and they were not able to assist me because your firmware limitations.  VERY disappointing.  It seems like the only solution is to scrap your system & find something else since your technology isn't as state of the art as you would like everyone to think. What a waste of money for just a couple of years use.

Community Admin

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5K Messages

Hi @nascarnut7078 ,

I'm sorry, but yes. The Base Station firmware currently is not able to support more than 31 characters.

If you're not willing to change your existing WiFi password, then I would suggest setting up a secondary (or guest) WiFi network that only your SimpliSafe devices connect to. That way, you won't have to change the password for all of your other devices.

A secondary network can also be locked to 2.4GHz, which would offer better compatibility for your SimpliSafe devices!

Advocate

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718 Messages

3 months ago

How long (time difference) would it take a computer to crack a 31-32-character password (including a combination of letters, numbers, and characters) instead of a 38-50? Is it negligible?

Community Admin

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5K Messages

@shiherlis​ this is me speaking as an informed power user myself, and not by any means as an infosec expert. But mathematically, a 50 character complex password would definitely take significantly longer to bruteforce than a 31-character one. But both, with modern technology, would still take longer than the current age of the universe.

The biggest vulnerability is usually us people, if we're not careful. Though I know you are!

(edited)

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