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Saturday, August 21st, 2021 9:29 PM

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Need multiple app logins

Why is there no way to create a login for my family without giving them the master account ?  Every major alarm company I've used had this feature and I mistakenly assumed SimpliSafe would have something similar.

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Multiple Users

24 Messages

3 years ago

In order to see video from a SimpliSafe doorbell, a person must have the app.  Having the app in order to view doorbell video also gives a person the ability to turn off alarms and change system settings.  I agree with @whoru99 that being able to turn off an alarm is the biggest access right of all.  Unfortunately, giving family members (ie kids) access to view doorbell video (which can be one of the main reasons a person has the doorbell particularly for younger kids at home alone) also gives those same people access to this biggest access right plus the ability to change system settings related to configuring when and how long an alarm will sound.

Support for multiple logins would be a great and much appreciated enhancement.  For each login, the account owner should be able to configure (1) which specific cameras the user can view, (2) which locks can be controlled, (3) whether or not the user can arm the system from the app, and (4) whether or not the user can disarm the system with the app.  Also, the app should require the master PIN in order to access the system settings (which can be implemented even with the single, shared login approach).

Advocate

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692 Messages

3 years ago

Clearly there are those who think any number of people should have the ability to remotely turn off their system.


I mean, "any number of people" is a little hyperbolic. :)  Clearly we're only going to give it to people we trust like people who may already have a key and/or their own PIN code to use at the keypad. Sure it's a risk but I think everyone asking for this functionality clearly understands that risk.

Advocate

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725 Messages

3 years ago

This thread made me ask myself a question that I cannot answer:

How many of you currently utilize a phone app that you share with another individual? I share none, so I am genuinely curious. Many would probably share streaming apps such as Netflix, Hulu, HBO Max, etc., as those allow more than one individual per account. And while I subscribe to those mentioned (and more), since I do not share my plans, I have no idea if they allow account changes or access (with details).

For instance, if you have Netflix and wish to share your plan, while I know you can set up different users, is it not the same username and password? And then would a child, spouse, or roommate have access to the account details such as payment method, address, name, etc.? You would have to give the individual the login credentials to gain access to the app, correct?

Anyway, my solution to this limitation has been to purchase spare Fobs with both SS2 and SS3. It just seemed more convenient as this requested feature has never been close to implementation in my eight+ years of ownership. When I have a trusted guest (i.e., specific family or friend) who wishes to come and go, I give them a spare Fob. If they lose it, I can remove the Fob from my system. I learned that generating temporary PINs would cause the alarm to sound too often. I also have had too many people I know lose their phones, and they do not lock them via fingerprint or face recognition, or even PIN. So if someone were to get a hold of the SimpliSafe app on an unlocked phone in its current limited state, that would be more difficult to resolve than removing a lost component from the system.

Does anyone have other apps they share that have the same login?

Advocate

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692 Messages

3 years ago

Does anyone have other apps they share that have the same login?


I don't share out accounts (usernames/passwords) with anyone ever, whether the account has access to make changes with a financial impact or not. That said, I know a ton of people who share their Netflix/Hulu passwords but that's a huge no-no for me personally.

But if those accounts let me just give people granular view access and not give them access to change the service (add connections / services and therefore increase the price) I might consider it. Again, least privileged access model is something that's important to me personally and has been drilled into me professionally as well.

1.3K Messages

3 years ago

If SS can (and would) implement various levels of privilege, I'd also suggest that off, home, and away be independently assignable.

3 Messages

3 years ago

Count me in for multiple app logins and privileged access.

While we're here, how about some time-based PINs? I need to enable access for contractors and would prefer to set an expiry instead of remembering to disable it. My FrontPoint/Alarm.com system had this and I took it for granted that SimpliSafe would have it, too.

Community Admin

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5.3K Messages

3 years ago

Hi matt.albiniak,

I'm not sure I've ever forwarded that second idea to the engineers. I'm definitely doing it now!

(edited)

2 Messages

2 years ago

Johnny M.

Thank you soo much for being on the forum and helping with issues. I am the wife and nothing is more disconcerting than finding I cannot be an equal on household stuffs :P

How soon will there be some kind of fix so that I can equally field doorbell calls, watch our cameras from work and help out with the security of our home. My husband and I both work over 20 mins from home and if one is in meetings or cannot be called away, the other needs to be able to see the status and help with our home.

I understand that there is no way for us both to be logged into the app into our home cameras at the same time, is this correct, is there no fix?

Thanks for you time and attention,
Tiffeny & Alex

Community Admin

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5.3K Messages

2 years ago

Hi Tiffeny,

Right now, there is no way to log in under two different accounts to manage the same system. But you can both still log in under the same email and password, and have full access. You can even both be watching your feeds on two different devices at the same time.

(edited)

2 years ago

Seriously need for multiple logins to the same account, much like Google Home performs the same feat.  It's really amazing that they don't have this feature yet.  I really think that they will lose customers over this.  My wife has a key fob, but that does her no good when trying to speak to visitors through our doorbell camera or quickly review the alarm settings while traveling.  Oh, just giver my login, you say?  I have, but that is a pretty poor user experience when the app constantly logs her out and she has to setup another rube goldberg experiment to log back in with mfa.  Considering that the integrations with other systems range from non-existent to useless, it seems like the easiest, most effective feature they could implement to help their customers out.

Community Admin

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5.3K Messages

2 years ago

We hear you, inmemoryofradio.

In the meantime, did you already know that your wife can set up a separate MFA to SMS to her own phone number? Once she's logged into the SimpliSafe app, she can navigate to Menu > Manage Account > Multi-Factor Authentication.
Then at least she wouldn't need to ask you for MFA confirmations to log in.

(edited)

14 Messages

2 years ago

I agree with this original request:

Why is there no way to create a login for my family without giving them the master account ?  Every major alarm company I've used had this feature and I mistakenly assumed SimpliSafe would have something similar.


Reasons…

  1. Only one user can see who's at the door via a doorbell cam
  2. Only one user can respond to the person(s) at the door
  3. Only one user can see what's actually happening in the house and what's on camera. 

I'll provide a user story for your devs — would be very grateful if you considered moving forward and there is more than one request for this. Have you done user testing on this concept? 

STORY

As a user only having 1 user login in a household is frustrating and not useful if there is a problem. 

ACCEPTANCE CRITERIA

  • Users can have different roles
  • More than one user can access cameras
  • More than one user can speak through the doorbell

4 Messages

2 years ago

Add me to the list of folks who would very much like to have the ability to create additional app user accounts where the other accounts can be partially restricted (i.e. disallowed from changing settings, but allowed to view video, or see the sensor timeline, arm/disarm, etc. 

This seems like a glaring oversight for the reasons already listed by others in this forum thread.  On a scale of 1 - 10 where 10 is perfect, I'd I'd drop the rating by 3 points due to the single app account issue.  

It's poor security, in general, to be sharing app or site login information, even with trusted folks like family members.  

2 years ago

Keep it going. Same here on having multiple users with their own credentials per system.

2 Messages

2 years ago

Add me to this list as well.     I use it for my work environment so it is important for me to have mulitple logins.

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