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Monday, October 18th, 2021 1:13 AM

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Dual Accounts

My Question/Concern is, i have set up this system initially with the install with my E-mail address. I am now trying to figure out a way to have both my wife and myself on the same account. I cannot find an option for two separate emails on the same account. We BOTH need the ability to have full functionality of this system, or we need to find a different system all together!

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Multiple Users

Official Solution

Community Admin

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5.3K Messages

3 years ago

Hi kennedyp,

At this time, SimpliSafe supports only a single-user login. You'll just want to log in using the same username (email) and password) on all devices where you want access.

You can also set up Multi-Factor Authentication via SMS on multiple phone numbers. You can do that after you're logged into the SimpliSafe app, by heading to Menu > Manage Account > Multi-Factor Authentication.

- Davey D.
Community Development Manager
SimpliSafe Home Security

2 Messages

Davey,

We need the ability to disable 2FA if we're going to have multiple devices running the app. After a 30 day automatic logout, the app access becomes useless if both, or all of the users are not available to coordinate logging back in.

If the app is compromised via web or phone, understandable. But if the app is logged out and the home system goes off or worse is burglarized, only the 2FA account holder can re-login to manage anything with the system.

Are there changes to this security policy in the works? Obviously sharing accounts/passwords and single 2FA accounts are basic security flaws. At its best, 2FA is inherently insecure anyway.

19 Messages

@davey_d​ this is pretty weak, why not just implement users at the app level? Should be as simple as I send someone an invite and they setup an account with their own 2FA. Especially when we can have secondary responders for the alarm such as trusted neighbours.

Logging my wife out constantly means the cameras are useless to her.

Ubiquity have the whole user management sorted, everyone has their own user and can have different permissions on different systems; admin on your own, and maybe guest on a friends.

72 Messages

@toryw​ You wouldn't want to disable two-factor/multi-factor. However, as Davey has been mentioning, you can have the code sent to the phone of whomever (whichever person and phone number) is attempting to log back in. There is no coordination or contacting another person needed. You will receive the code yourself directly on your device (if you're logging into the app), the same goes for any other users when they attempt to login (they will receive the phone code directly).

72 Messages

@Muu​ As Davey has been mentioning, you can have the code sent to the phone of whomever (whichever person and phone number) is attempting to log back in. There is no coordination or contacting another person needed. You will receive the code yourself directly on your device (if you're logging into the app), the same goes for any other users when they attempt to login (they will receive the phone code directly).

Community Admin

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5.3K Messages

2 years ago

Hello toryw,

We will not be coming out with any ability to remove MFA. If/when we make changes, it would be to add more options than just SMS.

But per my post above, currently you can already set up a multiple phone numbers to receive the confirmation code. At the time of login, you can choose which number receives that confirmation.

And as for having multiple actual logins - that is certainly one of the top most requested features. Our engineers are actively exploring.

- Davey D.
Community Development Manager
SimpliSafe Home Security

2 Messages

Worked great. Thanks!

11 Messages

2 years ago

@davey_d FYI, we have three phone numbers registered on our account for multi factor authentication, but had overlooked the step where you can choose which number receives the notification, so I called Simplisafe support for help. They (incorrectly) informed me that Simplisafe does not support multiple phone numbers for multi factor authentication, because it’s a security risk. We later figured out how it works ourselves. I would encourage you to do some education with your phone support team, as they apparently don’t know how the system works as well as you do. It’s frustrating to get incorrect information from the supposed experts.

Community Admin

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5.3K Messages

Apologies, that's definitely an error on our part. While not all our representatives have my years of experience, they should definitely know about important security features like this. I'll pass on your feedback to our Support leadership.

4 Messages

I think everyone would kinda like to know how to login, dont you? After 30 days my wife wants to log in, and I get the confirmation code. So then I need to text it to her? With all this technology, this is the best you can come up with? I've been very happy with Simplisafe until this. Even sold 3 more complete systems for you. This is pretty sketchy if you ask me...

Community Admin

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5.3K Messages

Hi @dhagood ,

No, your wife can just have the confirmation code texted to her own phone.

On the app, navigate to Menu > Manage Account > Multi-Factor Authentication.

2 Messages

@davey_d are there any updates on this feature request?

72 Messages

@dhagood​ As Davey has been mentioning, you can have the code sent to the phone of whomever (whichever person and phone number) is attempting to log back in. There is no coordination or contacting another person needed. You will receive the code yourself directly on your device (if you're logging into the app), the same goes for any other users when they attempt to login (they will receive the phone code directly).

3 Messages

2 years ago

Ditto same pain in the butt for us as I repeatedly have to do this dance so my wife can access reach the control panel or SIMPLI-SEE something.

hey Robert! Fix it!

2 Messages

2 years ago

We just turned our system on and realized my wife and college daughter, including myself will have limited access. APP developers are a dime a dozen. A high school kid could develop an app that allows more then 1 user to log in. Maybe we should have gotten the RING alarm. It will for sure allow multiple users. Had a door camera for many years. 

2 Messages

2 years ago

Just installed our system today, but thinking of returning it based on the lack of multi-user functionality. Such a shame!

19 Messages

2 years ago

I notice the forum now supports SSO via okta, shame can't bring that integration to the actual product.

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