2 Messages
Dual Accounts
My Question/Concern is, i have set up this system initially with the install with my E-mail address. I am now trying to figure out a way to have both my wife and myself on the same account. I cannot find an option for two separate emails on the same account. We BOTH need the ability to have full functionality of this system, or we need to find a different system all together!
Official Solution
davey_d
Community Admin
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5.6K Messages
3 years ago
At this time, SimpliSafe supports only a single-user login. You'll just want to log in using the same username (email) and password) on all devices where you want access.
You can also set up Multi-Factor Authentication via SMS on multiple phone numbers. You can do that after you're logged into the SimpliSafe app, by heading to Menu > Manage Account > Multi-Factor Authentication.
- Davey D.
Community Development Manager
SimpliSafe Home Security
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davey_d
Community Admin
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5.6K Messages
3 years ago
We will not be coming out with any ability to remove MFA. If/when we make changes, it would be to add more options than just SMS.
But per my post above, currently you can already set up a multiple phone numbers to receive the confirmation code. At the time of login, you can choose which number receives that confirmation.
And as for having multiple actual logins - that is certainly one of the top most requested features. Our engineers are actively exploring.
- Davey D.
Community Development Manager
SimpliSafe Home Security
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BarbaraR
11 Messages
3 years ago
@davey_d FYI, we have three phone numbers registered on our account for multi factor authentication, but had overlooked the step where you can choose which number receives the notification, so I called Simplisafe support for help. They (incorrectly) informed me that Simplisafe does not support multiple phone numbers for multi factor authentication, because it’s a security risk. We later figured out how it works ourselves. I would encourage you to do some education with your phone support team, as they apparently don’t know how the system works as well as you do. It’s frustrating to get incorrect information from the supposed experts.
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cpsiess
3 Messages
2 years ago
Ditto same pain in the butt for us as I repeatedly have to do this dance so my wife can access reach the control panel or SIMPLI-SEE something.
hey Robert! Fix it!
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76_Hemlock
2 Messages
2 years ago
We just turned our system on and realized my wife and college daughter, including myself will have limited access. APP developers are a dime a dozen. A high school kid could develop an app that allows more then 1 user to log in. Maybe we should have gotten the RING alarm. It will for sure allow multiple users. Had a door camera for many years.
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lforbesnb
2 Messages
2 years ago
Just installed our system today, but thinking of returning it based on the lack of multi-user functionality. Such a shame!
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Muu
19 Messages
2 years ago
I notice the forum now supports SSO via okta, shame can't bring that integration to the actual product.
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