‎Why can I no longer see responses to questions | SimpliSafe Support Home
 
gavgund's profile

Friday, October 14th, 2022 2:17 AM

Resolved

Why can I no longer see responses to questions

On the forum most questions no longer have responses when I click on them. Very frustrating when I am trying to get answers.

They show the number of comments but when you scroll down it says "no responses"

Anyone else having this issue?

Accepted Solution

Official Response

Community Admin

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5.2K Messages

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80 Points

1 year ago

Hi folks,

Per our dev team, this issue should now be resolved. You should now be able to see all comments and replies predating our relaunch on 10/4/22.

Of course, please let me know if there are still issues for you.

Advocate

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724 Messages

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20 Points

1 year ago

Yes, I am having the same issue. It will show 70 replies; however, when I click on the post, it will show only one response.

Community Admin

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5.2K Messages

 • 

80 Points

1 year ago

Hi @shiherlis and @gavgund ,

That's concerning. Does this happen for every thread, and is it before or after you log into the Community site? If you're able to share screenshots of what you can see, that might help us figure it out as well.

EDIT: A member of our team has been able to reproduce the issue. We're working to resolve ASAP. Thank you for reporting!

(edited)

3 Messages

1 year ago

This is an open issue for me as well - and it is not on every thread (but on the ones that I happen to need). I can reproduce the issue on Chrome, Firefox, and Safari (Chrome/FireFox on Windows and Mac) as well as Safari mobile. The one thing I noticed is that it appears to be a thread-based issue - if I can see the comments, I can see them on all and vice-versa with the ones I cannot see.

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