2 Messages
Simple feature requests
I am writing to request two features be added to alarm system. I've added them here as user stories:
1.) As an alarm system owner, I would like to be able to reduce the alarm delay in away mode to be less than 30 seconds, so I can be more assured that an attempting thief does not have more time to disable the alarm system in other ways.
2.) As an alarm system owner, I would like to be able to disable the alarm delay countdown sound, so I can be more assured that an attempting thief will not find the keypad and tamper with it before the alarm is triggered.
For the first feature, I don't understand why this isn't available, especially if the alarm system can be set up to be triggered instantly. Why not allow the user to set the delay to whatever they would like it to be? 30 seconds is more than ample time for a thief to tamper with the system, and there are multiple ways to do this with a Simplisafe system. The second feature also seems like an obvious thing to add, since the entry chime can be disabled. This would make it harder for a thief to find the keypad, which can be tampered with in the lengthy 30 second alarm delay.
These two feature seem like they would not be a large lift, and are small things that could greatly add to an alarm systems effectiveness. I really hope the product and development teams will consider implementing them, or at least address this request with a substantial reason as to why they're not available.
Thank you
1.) As an alarm system owner, I would like to be able to reduce the alarm delay in away mode to be less than 30 seconds, so I can be more assured that an attempting thief does not have more time to disable the alarm system in other ways.
2.) As an alarm system owner, I would like to be able to disable the alarm delay countdown sound, so I can be more assured that an attempting thief will not find the keypad and tamper with it before the alarm is triggered.
For the first feature, I don't understand why this isn't available, especially if the alarm system can be set up to be triggered instantly. Why not allow the user to set the delay to whatever they would like it to be? 30 seconds is more than ample time for a thief to tamper with the system, and there are multiple ways to do this with a Simplisafe system. The second feature also seems like an obvious thing to add, since the entry chime can be disabled. This would make it harder for a thief to find the keypad, which can be tampered with in the lengthy 30 second alarm delay.
These two feature seem like they would not be a large lift, and are small things that could greatly add to an alarm systems effectiveness. I really hope the product and development teams will consider implementing them, or at least address this request with a substantial reason as to why they're not available.
Thank you
captain11
Captain
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6K Messages
4 years ago
On the 2nd feature request, the keypad is designed that even if someone puts a hammer to it, the base will still send a signal. Unlike the commercials, my base is not sitting next to the front living room window lit up like a Christmas tree but hidden with no sound or lights. Admittedly, the option to shut off the countdown sound would be a nice to have but there are many other feature requests I would like to see SS do first.
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simplisafe_admin
Community Admin
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535 Messages
4 years ago
Yes, when Captain11 is referring to the SS3 he means the All New SimpliSafe system. While you can't normally adjust the Exit Delay for Away mode to less than 45 seconds or the Entry Delay for Away mode to less than 30 seconds, you can get them reduced to as low as 0 by calling in. We recommend calling in again so that someone from our Support Team can help you out with this. We have added a note to your account to make sure that whoever you speak to next knows how to help you out.
Regarding the 2nd request that you made, the countdown beeps are beneficial from a security standpoint as they draw the would-be intruder's attention to the keypad and therefore away from the base station. During the Entry Delay countdown, if the Base Station loses A/C power, it immediately sends out an Alarm signal using the backup batteries.
SimpliSafe Social Team
SimpliSafe Home Security
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captain11
Captain
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6K Messages
4 years ago
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simplisafe_admin
Community Admin
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535 Messages
4 years ago
SimpliSafe Social Team
SimpliSafe Home Security
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captain11
Captain
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6K Messages
4 years ago
Procedures are written and in your knowledge base. And they are consistent. Thank you for the flexibility that I thought was there, and is. I will now call, again. to get my entry time reduced to 20 seconds. After 8 years, I know how to count to 20 and know the consequences if I don't.
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