‎Referral gift card issue? | SimpliSafe Support Home
 
charlesfisher2014's profile

Friday, February 17th, 2023 8:59 PM

Referral gift card issue?

I referred my MIL to simplisafe and ordered her equipment for her using the link 1/1, then installed it for her and set up service 1/7. Now I am going round and round trying to find out where $100 visa card is and when I am supposed to get it. I am supposed to get it 30 days after the order was placed. I reached out to simplisafe support 2/10 and was told "I guarantee you will get the email with a link to the e-gift card on Monday 2/13. I did not get anything. Now I am being sent to a third party (help@tremendous.com) to track this down and the person at simplisafe I spoke with today had no other way to assist me.

I feel like this is now on me to chase down something that was supposed to arrive on its own in 30 days. Who can help me look into this to get it straightened out? Makes me want to never refer anyone else again if simplisafe is not holding up its end of the deal.

2 Messages

8 months ago

I had the virtual card issued with 5 months validity and it expired. Now Tremendous is saying they can't do anything about it. They are asking me to contact Simplisafe for a reissue. Nice chasing our tails.

Community Admin

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2.7K Messages

@NaseerAhmed ​ I've gone ahead an opened up a ticket with our escalated Support team on your behalf. A specialist will be in touch soon to assist you this this - keep an ear out for their call! 

2 Messages

Thank you! I have since redeemed the card.

1 Message

4 months ago

Support originally told me I'd see my gift card 30 days after delivery. Not seeing it, I contacted SimpliSafe Support chat. They verified the order info and said the wait is actually 45 days. Now I'm waiting patiently.

2 Messages

3 months ago

I referred my son and he got the system.  However, the link that he needed to click on to process the set-up/purchase in order for me to get the referral credit wasn't working.  So he called customer service and had to set it up that way. He was told that I could still get my referral gift and they would put it on his account.  We called about getting it, and they said to wait for 30 days and I would get an email.  60+ days went by and still no email, so I called. I was told that because he had to set it up over the phone, SimpliSafe was not able to give me my $100 referral gift.  It ONLY worked if done with the link online.  To me, this is FALSE ADVERTISING.  You either have a referral program or you don't.  I don't want to refer them to anyone if this is the way they treat their customers.  

Community Admin

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5.3K Messages

@ejmazz​ we sincerely apologize for the inconvenience. Yes, that referral incentive goes through a different system, which our support agents don't have access (they can't just give away gift cards on their own). I've requested a call from a senior team so we can find a solution that works for you!

2 Messages

@davey_d​ Thank you for getting back to me. I received an email and I should be getting a gift card now. 

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