3 Messages
Referral gift card issue?
I referred my MIL to simplisafe and ordered her equipment for her using the link 1/1, then installed it for her and set up service 1/7. Now I am going round and round trying to find out where $100 visa card is and when I am supposed to get it. I am supposed to get it 30 days after the order was placed. I reached out to simplisafe support 2/10 and was told "I guarantee you will get the email with a link to the e-gift card on Monday 2/13. I did not get anything. Now I am being sent to a third party (help@tremendous.com) to track this down and the person at simplisafe I spoke with today had no other way to assist me.
I feel like this is now on me to chase down something that was supposed to arrive on its own in 30 days. Who can help me look into this to get it straightened out? Makes me want to never refer anyone else again if simplisafe is not holding up its end of the deal.
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NaseerAhmed
2 Messages
10 months ago
I had the virtual card issued with 5 months validity and it expired. Now Tremendous is saying they can't do anything about it. They are asking me to contact Simplisafe for a reissue. Nice chasing our tails.
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Kerry
1 Message
6 months ago
Support originally told me I'd see my gift card 30 days after delivery. Not seeing it, I contacted SimpliSafe Support chat. They verified the order info and said the wait is actually 45 days. Now I'm waiting patiently.
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ejmazz
2 Messages
5 months ago
I referred my son and he got the system. However, the link that he needed to click on to process the set-up/purchase in order for me to get the referral credit wasn't working. So he called customer service and had to set it up that way. He was told that I could still get my referral gift and they would put it on his account. We called about getting it, and they said to wait for 30 days and I would get an email. 60+ days went by and still no email, so I called. I was told that because he had to set it up over the phone, SimpliSafe was not able to give me my $100 referral gift. It ONLY worked if done with the link online. To me, this is FALSE ADVERTISING. You either have a referral program or you don't. I don't want to refer them to anyone if this is the way they treat their customers.
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agstock29
2 Messages
16 days ago
I’ve had the same issue with an account that my brother registered back in FEBRUARY. Now it’s June 15 and they’re telling me the same go around with no referral $ in sight. I’m losing trust in this company and we’re both on the verge of cancelling if they’re lying to us.
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