‎Old Posts Revisited | SimpliSafe Support Home
 
shiherlis's profile
Advocate

Advocate

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728 Messages

Thursday, October 13th, 2022 9:11 AM

Old Posts Revisited

I understand that customers will need assistance with issues from past topics, but it has been overwhelming presently. The problem is the same message posted repeatedly under similar topics, pushing current questions that need answering too far down the list (or pages, I should say). As a result, recent questions are left unseen.

I am uncertain why we are seeing an influx of such activities (my best guess is new advertising which brings new customers), but what is the best way to decrease it without censorship? I have always called SimpliSafe as a last result. I first come to the forum, and it has been that way for nearly a decade. I can usually find my solution here, or another member will assist in resolution, but that does not work if they never see the post.

It is something to ponder moving forward.

Accepted Solution

Community Admin

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5.5K Messages

2 years ago

Hi @shiherlis ,

I did see one or two users lately who wanted to express their frustrations on a bunch of different (and unrelated) threads. Was that what you were seeing? I'm trying my best to clean up that kind of mess a little bit.

But generally (and this is from hard data we have from analytics), a vast majority of our visitors come from search engines like Google. So they're finding our Community by searching their specific problem, and landing on specific threads. That's usually how old threads get bumped.

Advocate

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697 Messages

2 years ago

Ideally I'd like to be able to sort posts by the date posted OR the date of the last reply. That way I can keep an eye on the latest new posts w/o old posts with new activity cluttering the list.

Community Admin

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5.5K Messages

@worthing​ there was actually a way to do just that in the last version of the site, but it seems to have disappeared during the refresh. I agree, we want to give more options for search. I'll toss that up to our devs.

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