6 Messages
No cellular Backup
I read in the latest email that the cellular backup connection will be removed on the paid self motoring app service plan?
So if the bad guy cuts my internet connection my SS system is now worthless for protection?
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Official Response
emily_s
Community Admin
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3K Messages
2 months ago
Hi @chaz,
Yes, the Base Station's cellular backup will only kick in if you are subscribed to either our Fast Protect™ or Standard Monitoring plans. If you downgrade to the Self Monitoring with Camera Recordings or free Basic App Control plans, the cellular backup will no longer be available.
But our sensors and the Base Station communicate through their own Radio Frequency signal. So even if the internet is down, if your system is armed and a sensor is tripped an alarm will still sound.
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captain11
Captain
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5.9K Messages
2 months ago
@chaz As I, and others replied in the other thread, you don't have monitoring, so why do you care? Unless I am issing something, the backup cell connection is not being used, therefore, to you worthless. Why should SS pay for keeping a line active that isn't being used?
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