343 Messages
Finally cancelled ADT
Just a little victory lap for me. I finally reached out to ADT and cancelled their service today. I've been giving Simplisafe a good run before cancelling ADT and so far it's worked well for me. I've been expanding the system with more sensors. When I purchased the system back at the end of November, I bought the exact same set up that I had with ADT. Over the last two months, I've put entry sensors on every window, a second keypad in the bedroom, and a siren on each level of my home. I also added two cameras. I've basically spent the same amount on all of my new sensors (with SAVETHIRTY) that I did on the original system that I got half off. To me it's worth it. One of my biggest complaints about ADT is that it was not possible for me to purchase and add sensors as I wanted. I would have to pay for the sensor and then pay a trip charge for them to come out and install them. And when I got the "free" system, they included the bare minimum sensors. The only entry sensors were on doors and they relied on motion sensors almost entirely. I think that my experience with ADT might have been a bit colored by the fact that I signed on with one of the ADT representative companies and they were really shifty. All sales, no support.
The only real problem that I had with ADT was the price. Their service was fantastic. It was never down a single day in the six years that I was with them and the few times that I accidentally set off an alarm, they called me almost immediately. In the entire six years, I've only had to change an entry sensor battery once and never had to change batteries for any of their motion sensors or glass break sensors. I also liked that my keypad was hardwired with a battery backup. I am connected to their system by cellular that has never had a single second of trouble. Over the six years, however, they virtually doubled their price. The latest increase was just a few months ago and that's what finally got me into the DIY security system game.
All issues with non-existent support aside, the SS system really has a lot going for it. Being able to modify my configuration whenever I want is great. I have a lot more control over my SS system than I ever did over my ADT system. And C.O.P.S is amazing. I put the system in Test mode and within a second, I get a text message telling me it's in test. Within ten seconds, I get a call from them letting me know that my system was put into test. Every single time. And I have been testing my system a lot over the last couple of months. I also like the simplicam visual verification. Sure the cameras aren't the best, don't have the best resolution, etc, but they are beyond adequate for visual verification.
Anyway, I was surprised at how easy it was to cancel ADT. I got a bit of pushback but I just insisted that I didn't really need the alarm and just wanted to save the money. I didn't get any arguments after that. Of course I will watch my CC bill to make sure I'm not billed anymore and will take appropriate steps if I do.
The only real problem that I had with ADT was the price. Their service was fantastic. It was never down a single day in the six years that I was with them and the few times that I accidentally set off an alarm, they called me almost immediately. In the entire six years, I've only had to change an entry sensor battery once and never had to change batteries for any of their motion sensors or glass break sensors. I also liked that my keypad was hardwired with a battery backup. I am connected to their system by cellular that has never had a single second of trouble. Over the six years, however, they virtually doubled their price. The latest increase was just a few months ago and that's what finally got me into the DIY security system game.
All issues with non-existent support aside, the SS system really has a lot going for it. Being able to modify my configuration whenever I want is great. I have a lot more control over my SS system than I ever did over my ADT system. And C.O.P.S is amazing. I put the system in Test mode and within a second, I get a text message telling me it's in test. Within ten seconds, I get a call from them letting me know that my system was put into test. Every single time. And I have been testing my system a lot over the last couple of months. I also like the simplicam visual verification. Sure the cameras aren't the best, don't have the best resolution, etc, but they are beyond adequate for visual verification.
Anyway, I was surprised at how easy it was to cancel ADT. I got a bit of pushback but I just insisted that I didn't really need the alarm and just wanted to save the money. I didn't get any arguments after that. Of course I will watch my CC bill to make sure I'm not billed anymore and will take appropriate steps if I do.
captain11
Captain
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6.3K Messages
5 years ago
Congrats of breaking free!
Oh, one more thing.....check your credit cards for the foreseeable future. I did and glad I did the reviews.
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usmaak
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captain11
Captain
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6.3K Messages
5 years ago
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usmaak
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5 years ago
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captain11
Captain
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6.3K Messages
5 years ago
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