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alkutka

5 Messages

Sunday, January 8th, 2023 11:42 PM

Resolved

Dashboard "grayed out"

 Dashboard alarm status "grayed out" using Win 10 with latest updates  occurs with both Chrome & Edge on 2 different laptops .The  3 circles with the status are grayed (all other status function work  ok)and all work correctly  on the App . I have the 1st system and it worked fine until about 1 week ago .

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Updated 

2 years ago

 • Edited

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Official Response

davey_d

Community Admin

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5.6K Messages

2 years ago

@alkutka @colpmhill @immotek,

As @ohakimo notes, a fix was rolled out just today. Please log in again, and you should see the control buttons behaving correctly. Of course let us know if you are still having issues.

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davey_d

Community Admin

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5.6K Messages

2 years ago

Hi @alkutka ,

Thanks for reporting. You mention that you have a SimpliSafe original system. Do you think your system's cellular connection had been disconnected at the time? And are you able to see a change of status if you hit the Refresh button on the bottom right?

It might also be helpful to know if you've tried logging into other computers, and if you're seeing the same issue there as well.

(edited)

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alkutka

5 Messages

2 years ago

In the original post I added that I used 2 different laptops and 2 different browsers on each (chrome & edge).  The cell board has been upgraded and worked fine until about 2 weeks ago .The laptops both run the latest Win 10 also the CPU is #1 -I5 & #2- I7 .Everything functions except the status of the system (it is grayed out),timeline, cameras & refresh .All is good using the app on my cell or tablets . 

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davey_d

Community Admin

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5.6K Messages

@alkutka​ apologies, I did notice that you mentioned trying different browsers, but missed that you had also tried different computers.

So you're saying that the refresh button does work. But the controls (i.e. the big circle buttons) aren't showing the current status of the system?

And one more question - do you have any adblock or other antimalware software enabled? Other than Windows Defender, which comes with Windows and is enabled by default.

(edited)

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2 years ago

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colpmhill

1 Message

I'm having the same issue with my dashboard.  Account #2948C2

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2 years ago

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alkutka

5 Messages

@davey_d​ No blocking software ,it has worked correctly for years .I can update ,see cameras & timeline just fine ,I just don't know the status of the system unless I use the app on my cell or tablets .I also cleared out cookies & any tracking

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2 years ago

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immotek

5 Messages

2 years ago

same problem here on 2 different Macbook Pros, so it's likely not a computer issue.  I have the newest SimpliSafe base.    The alarm was triggered & I canceled it thru the Android app before I tried to log in on computer.

(edited)

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davey_d

Community Admin

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5.6K Messages

@immotek​ thanks for chiming in. Sounds like you have a Gen 3 system, compared to the OP who has a SimpliSafe Original. So if you are indeed experiencing the same issue, then the issue might be with the webapp. I'm working with our dev teams to learn more.

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2 years ago

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immotek

5 Messages

Thanks

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2 years ago

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immotek

5 Messages

How long do you think it will take to fix this problem?

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2 years ago

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ohakimo

2 Messages

looks like it was fixed today

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2 years ago

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ohakimo

2 Messages

I had the same issue with greyed out dashboard

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2 years ago

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emily_s

Community Admin

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3.1K Messages

2 years ago

Hi @alkutka, @colpmhill, @immotek -

Thank you all for reporting. We’re forwarding this to our engineering team to investigate. 

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immotek

5 Messages

2 years ago

Now I can't even set my system to Alarm on my phone app.

(edited)

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davey_d

Community Admin

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5.6K Messages

@immotek​ that might be a different issue. Are you seeing any specific errors on the app, or from the Keypad?

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2 years ago

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immotek

5 Messages

The grayed out issue is fixed for me on the web app.

On my phone, now I am able to set the alarm.  It was only unavailable for several hours, then started working again.

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2 years ago

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lance843

983 Messages

2 years ago

This issue should be fixed now right, I have not had that problem but on my group page I have people saying it is fixed

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emily_s

Community Admin

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3.1K Messages

Hi @lance843​, 

Correct! A fix was rolled out earlier this week.

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2 years ago

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