1 Message
Account and Billing Contact
For over a year, I have been billed twice monthly for monitoring services. I have only ONE Simply Safe system. I have chatted as well as spoken by phone with customer support, but no one has been able or willing to assist me. All I get is passed along to someone else.
Can someone provide me with an email address for the account/billing department, please?
simplisafe_admin
Community Admin
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1K Messages
29 days ago
@dkgodfrey we apologize to hear about this! We have escalated your case details to our Specialist team - a senior agent will reach out to you ASAP to get to the bottom of this.
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candyman971
1 Message
28 days ago
I really don’t know how this type of contract works between a company I have been a customer with for a long time and its customer. I have texted and I am sorry I do not remember the exact date and asked how to reach a customer service person to put my account on hold because I was very ill and was in the hospital and lost my job and I needed to cut cost because my illness was going to be costly and I just needed to figure things out. They said they were unable to help me cause that wasn’t something the chat could assist with. I then have called at least 5 times and have been on hold for min was tonight 38 min and the others were 40 to 45 and never was able to talk to someone. Now I get a email saying if I don’t update my account I will be terminated and I will still owe the last two months. I have tried so hard to contact simply safe and try to figure out a plan because I don’t want to cancel I also can’t do what the what by Monday the 13. Please give me any information you can on how to make contact. Thank you
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