1 Message
Account and Billing Contact
For over a year, I have been billed twice monthly for monitoring services. I have only ONE Simply Safe system. I have chatted as well as spoken by phone with customer support, but no one has been able or willing to assist me. All I get is passed along to someone else.
Can someone provide me with an email address for the account/billing department, please?
simplisafe_admin
Community Admin
•
1.8K Messages
@dkgodfrey we apologize to hear about this! We have escalated your case details to our Specialist team - a senior agent will reach out to you ASAP to get to the bottom of this.
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candyman971
1 Message
I really don’t know how this type of contract works between a company I have been a customer with for a long time and its customer. I have texted and I am sorry I do not remember the exact date and asked how to reach a customer service person to put my account on hold because I was very ill and was in the hospital and lost my job and I needed to cut cost because my illness was going to be costly and I just needed to figure things out. They said they were unable to help me cause that wasn’t something the chat could assist with. I then have called at least 5 times and have been on hold for min was tonight 38 min and the others were 40 to 45 and never was able to talk to someone. Now I get a email saying if I don’t update my account I will be terminated and I will still owe the last two months. I have tried so hard to contact simply safe and try to figure out a plan because I don’t want to cancel I also can’t do what the what by Monday the 13. Please give me any information you can on how to make contact. Thank you
2
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ccdbazen54
1 Message
Need to update my credit card
1
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emilyedavis123
1 Message
I am being charged monthly but the system is not working obviously because I haven’t received a call when alarms go off. What is the charge for??
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1axnavarro
2 Messages
have been with simpli safe for 8 years. Always great service and people to speak too. I had two accounts I called to cancel my billing to just use basic app control. I called to cancel one account a month ago perfect help easy. Called for the other account a month later a supervisor answered helped me out to cancel my other account, but left it at $8 a month for a year to think it over. Next day I just decided to call back and cancel it completely. This is when all the trouble started. Not sure why today April 11, 2025 11:30 am, I got people in the billing department that didn't seem knowledgeable or helpful, it they're working from home or were new. I went through 3 different people to find my account. They were Impatient the first lady didn't even allow me to spell the email address out she got frustrated and transferred me back to someone that could not help then back to someone else. Every person I spoke to today on this day was rude and didn't seem to want to help or unaware of how to do what I needed. All the other times speak to someone sounded professional knew exactly how to operate what the question is etc. but today was so stressful I was actually glad I cancelled. Horrible service or people that just didn't seem like they like their job
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dbmillstein
1 Message
How do we update the auto billing options?
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dryadu1
1 Message
How to change the billing card on file?
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lwchrist_48
1 Message
Update Billing info
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