‎Account and Billing Contact | SimpliSafe Support Home
 

1 Message

Thursday, January 9th, 2025 1:32 PM

Account and Billing Contact

For over a year, I have been billed twice monthly for monitoring services. I have only ONE Simply Safe system.  I have chatted as well as spoken by phone with customer support, but no one has been able or willing to assist me. All I get is passed along to someone else. 

Can someone provide me with an email address for the account/billing department, please?

Community Admin

 • 

1.2K Messages

2 months ago

@dkgodfrey we apologize to hear about this! We have escalated your case details to our Specialist team - a senior agent will reach out to you ASAP to get to the bottom of this.

1 Message

2 months ago

I really don’t know how this type of contract works between a company I have been a customer with for a long time and its customer.  I have texted and I am sorry I do not remember the exact date and asked how to reach a customer service person to put my account on hold because I was very ill and was in the hospital and lost my job and I needed to cut cost because my illness was going to be costly and I just needed to figure things out. They said they were unable to help me cause that wasn’t something the chat could assist with.   I then have called at least 5 times and have been on hold for min was tonight 38 min and the others were 40 to 45 and never was able to talk to someone.   Now I get a email saying if I don’t update my account I will be terminated and I will still owe the last two months.   I have tried so hard to contact simply safe and try to figure out a plan because I don’t want to cancel I also can’t do what the what by Monday the 13. Please give me any information you can on how to make contact.  Thank you 

Community Admin

 • 

1.2K Messages

@candyman971 our agents cannot downgrade or cancel your monitoring plan over live chat, it needs to be done over the phone so our agents can verbally verify your identity. This is so we can confirm it's actually you making that request. 

 

We have gone ahead and forwarded your case to our team of Specialists. A senior agent will call you soon to go over your options.

1 Message

15 days ago

Need to update my credit card

Community Admin

 • 

1.2K Messages

@ccdbazen54 You can update your payment method using either the SimpliSafe mobile app or online account. For step-by-step instructions, check out the How to Update Your Payment Method article in our Help Center.

7 days ago

I am being charged monthly but the system is not working obviously because I haven’t received a call when alarms go off.  What is the charge for??

Community Admin

 • 

1.2K Messages

@emilyedavis123 Looking at your account, we see that you are subscribed to one of our monitoring plans - which would result in a monthly invoice.

 

You can see which plan you are subscribed to in the SimpliSafe mobile app by navigating to the three-bar menu in the upper left corner of the screen, and then select Plan & Billing. Next to Your Plan, you will the plan that you are subscribed to. To learn more about the features included in your subscription, see our Monitoring Plans page in the Help Center.

SimpliSafe Logo
New to the Community? Get started by reading our Welcome Article and please be sure to review our Community Guidelines before posting.