Me too - and my app was showing I didn't have monitoring or a system! Scared me. Reset password took forever. Called support and finally got an automated message that they are aware of a technical issue and they are working on it. I hope they fix it soon.
Also having this issue. Seems like they have been having some widespread issues the last few days. I talked to a support person earlier today. I imagine they are working through troubleshooting some of the issues.
Thanks for checking in. Our website did experience a brief outage last night, that impacted both the cameras and the app. Thankfully, Monitoring was not impacted. We were able to get full function back last night as well, so you should have full access to the app again today, and all of your cameras should have reconnected on their own.
We sincerely apologize. We know even one outage is unacceptable, let alone another one in such a short time! We're of course already working to prevent this from ever happening in the future.
Once you've gotten your Wifi Extender setup with the included instructions you'll need to set the Video Doorbell Pro up again as you did originally. To do that hold the reset button (the larger of the two) on the back of the doorbell down for about 10 seconds. After about a minute the Video Doorbell Pro will reset back to factory settings and then prompt you to set it up through the SimpliSafe app. When setting it up through the app make sure to select the extender's Wifi network.
malmohring
1 Message
2 years ago
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dhansen105
5 Messages
2 years ago
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marc
3 Messages
2 years ago
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usmaak
335 Messages
2 years ago
I seem to remember this happening a few weeks ago for a couple of hours.
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aaronlee01
1 Message
2 years ago
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davey_d
Community Admin
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4.3K Messages
2 years ago
Thanks for checking in. Our website did experience a brief outage last night, that impacted both the cameras and the app. Thankfully, Monitoring was not impacted. We were able to get full function back last night as well, so you should have full access to the app again today, and all of your cameras should have reconnected on their own.
We sincerely apologize. We know even one outage is unacceptable, let alone another one in such a short time! We're of course already working to prevent this from ever happening in the future.
- Johnny M.
SimpliSafe Home Security
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marc
3 Messages
2 years ago
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zielkebr
1 Message
2 years ago
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simplisafe_admin
Community Admin
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491 Messages
2 years ago
Once you've gotten your Wifi Extender setup with the included instructions you'll need to set the Video Doorbell Pro up again as you did originally. To do that hold the reset button (the larger of the two) on the back of the doorbell down for about 10 seconds. After about a minute the Video Doorbell Pro will reset back to factory settings and then prompt you to set it up through the SimpliSafe app. When setting it up through the app make sure to select the extender's Wifi network.
SimpliSafe Social Team
SimpliSafe Home Security
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