
Cameras
Discussions around our indoor camera, also known as the SimpliCam, happen here.
335 Messages
Thursday, November 5th, 2020 2:35 AM
Your camera is having connectivity issues...
Question
•
Updated
2 years ago
49
9
0
0
Responses

New to the Community? Get started by reading our Welcome Post.
Related Conversations
Was this post helpful?
How can we improve?
malmohring
1 Message
2 years ago
1
0
dhansen105
5 Messages
2 years ago
0
0
marc
3 Messages
2 years ago
0
0
usmaak
335 Messages
2 years ago
I seem to remember this happening a few weeks ago for a couple of hours.
0
0
aaronlee01
1 Message
2 years ago
0
0
davey_d
Community Admin
•
4.3K Messages
2 years ago
Thanks for checking in. Our website did experience a brief outage last night, that impacted both the cameras and the app. Thankfully, Monitoring was not impacted. We were able to get full function back last night as well, so you should have full access to the app again today, and all of your cameras should have reconnected on their own.
We sincerely apologize. We know even one outage is unacceptable, let alone another one in such a short time! We're of course already working to prevent this from ever happening in the future.
- Johnny M.
SimpliSafe Home Security
0
0
marc
3 Messages
2 years ago
0
0
zielkebr
1 Message
2 years ago
0
0
simplisafe_admin
Community Admin
•
491 Messages
2 years ago
Once you've gotten your Wifi Extender setup with the included instructions you'll need to set the Video Doorbell Pro up again as you did originally. To do that hold the reset button (the larger of the two) on the back of the doorbell down for about 10 seconds. After about a minute the Video Doorbell Pro will reset back to factory settings and then prompt you to set it up through the SimpliSafe app. When setting it up through the app make sure to select the extender's Wifi network.
SimpliSafe Social Team
SimpliSafe Home Security
0
0