‎Will backup cell system work if internet cable is cut? | SimpliSafe Help Center

Monday, June 8th, 2020 8:01 PM

Will backup cell system work if internet cable is cut?



2.2K Messages

3 years ago

No, but if he then set off a sensor, it would send that signal via the cell phone.

On second thought, I don't know.  If Wi-Fi goes down, I would think it would sense it, but I don't know under what circumstances it would  sense it..

2 Messages

3 years ago

I got home, and ran a test of exactly what I described above.  I disconnected the coax where it runs into the house (simulating a cut).  I checked diagnostics, internet still indicated "reachable" and cell was "disconnected".  I put it into test mode and triggered an alarm.  Before I even got back to the keypad, I received the call from the call center.  So, yes, it does connect to the cell even if the wifi is still up but not connected to the internet.  When I checked diagnostics after the test, it showed the internet as "disconnected" and the cell as "active".  Unfortunately, it seems the app will not connect to the base station in this mode, but it does send alarm signals.  So relieved about that.  I suppose it only reaches the conclusion that the internet is unreachable when it has an outgoing communication, which would probably be the daily automatic test signal assuming an alarm was not triggered earlier.

4 Messages

3 years ago

Good post!
New to the Community? Get started by reading our Welcome Post.