‎Volume on outdoor video camera too soft. Can not be heard | SimpliSafe Help Center
 
boomerst3's profile

Sunday, July 31st, 2022 11:16 PM

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Volume on outdoor video camera too soft. Can not be heard

​Voices cannot be heard on video camera, especially outside. Two way conversation does NOT work. Support rep said it cannot be adjusted.  It is marketed as being able to converse with person outside​

Official Solution

Community Admin

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4.3K Messages

8 months ago

Hi @boomerst3 ,

Yes, at this time, there is no way to modify the volume on the 2-way audio for the Outdoor Camera. It should still be possible to have a conversation through the camera, but it depends a lot on the environment (e.g. a windy environment, or a very large and open space would be tricky).

I have gone ahead and moved your post to the Suggestions, so that our dev team can see it. We're always hard at work on improving our systems.

14 Messages

@davey_d​ Thanks. On my 2 cameras it is not possible to have a 2 way conversation at all, regardless of conditions. Most other companies have 2 way communication, so it should be something that can be done

Community Admin

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4.3K Messages

@boomerst3 ah, if it's extremely quiet to the point of being completely inaudible, then there might be something else that's wrong. The first that I would check is the reception that your cameras are getting from their position. Have you already used the Connection Check tool in the Camera Setttings section of the app?

(edited)

1 Message

Volume wat too low for an outside camera.   Will not be effective to deter a break in if the assailant or perpetrator cannot hear it.   It's all about security isn't it?  And an effective camera volume would be better than the video itself at thwarting a potential crime in progress.    Dev team should fix this...

1 Message

5 months ago

Agreed. Volume way too low 

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