‎Volume on outdoor video camera too soft. Can not be heard | SimpliSafe Support Home
 
boomerst3's profile

Sunday, July 31st, 2022 11:16 PM

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Volume on outdoor video camera too soft. Can not be heard

Voices cannot be heard on video camera, especially outside. Two way conversation does NOT work. Support rep said it cannot be adjusted.  It is marketed as being able to converse with person outside

Official Solution

Community Admin

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5.2K Messages

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80 Points

2 years ago

Hi @boomerst3 ,

Yes, at this time, there is no way to modify the volume on the 2-way audio for the Outdoor Camera. It should still be possible to have a conversation through the camera, but it depends a lot on the environment (e.g. a windy environment, or a very large and open space would be tricky).

I have forwarded your concern to our dev team. We're always hard at work on improving our systems.

(edited)

14 Messages

@davey_d​ Thanks. On my 2 cameras it is not possible to have a 2 way conversation at all, regardless of conditions. Most other companies have 2 way communication, so it should be something that can be done

Community Admin

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5.2K Messages

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80 Points

@boomerst3 ah, if it's extremely quiet to the point of being completely inaudible, then there might be something else that's wrong. The first that I would check is the reception that your cameras are getting from their position. Have you already used the Connection Check tool in the Camera Setttings section of the app?

(edited)

2 Messages

Volume wat too low for an outside camera.   Will not be effective to deter a break in if the assailant or perpetrator cannot hear it.   It's all about security isn't it?  And an effective camera volume would be better than the video itself at thwarting a potential crime in progress.    Dev team should fix this...

5 Messages

Agreed the practical application regarding audio does not match the advertising

3 Messages

@davey_d​  I have ran a series of tests on my backyard camera, and no audible voice can be heard on it. Only on recording, and my base station is up-to-date. This backyard camera was installed and updated as well today. I even called tech support. Since base station update no sound comes out of backyard camera, before calling support it was whisper quiet, and now nothing.

1 Message

1 year ago

Agreed. Volume way too low 

1 Message

11 months ago

Are there any updates on the volume problem?

I just installed an outside camera on my front porch. While I was adjusting it, my wife tried talking to me. I was right in front of it (on a ladder) and while she was audible, it was VERY low. She would have done better talking to me through the front door. I stood at the front door (~8 feet) and I kept having to ask her to talk louder to understand her, although she says I was coming through very well.

This is something that certainly needs to be fixed. It should also include filters/limiters to prevent feedback from the person inside talking.

Community Admin

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2.4K Messages

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10 Points

Hi @texasauction​, 

Right now, there is no way to change the volume of the Outdoor Camera's audio. Since you mention that the camera's audio is very quiet even when standing in front of it, something else may be going on. I would check to make sure your Outdoor Camera has a strong connection to your internet using the Connection Check tool in the Camera Settings section of the SimpliSafe app.

9 Messages

Your suggested fixes do not work. Have you engineers try their own advice and they will see the worthless advice is not good 

5 Messages

Agreed

They always refer you back to the internet provider or the router. Could it be the product doesn’t meet the advertised statements and applications ?

1 Message

Ditto

4 Messages

8 months ago

I have the same issues as well. Neither the outdoor camera nor the doorbell allows any sort of a conversation. They can hear me, but no way can I hear them. It's not the "weather", it's not my signal strength or upload speeds (they are all "Good"). They just don't work like they are advertised.

1 Message

5 months ago

The answers given by Admins are insulting.  It has nothing to do with conditions.  And, the notion that the “signal” is weak is nothing short of idiotic.

Community Admin

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5.2K Messages

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80 Points

@knoxkey​ I'm sorry to hear that you feel that way. My response is an educated guess. It makes sense that the environment would play a part in how audible the speaker is - I have a large open yard that gets very windy, for example, so I have trouble hearing my own outdoor cam from further away. But I can still speak to someone on the other side when I'm up close. And if the signal to WiFi is unstable or weak, that can significantly affect the quality of the feed as well.

I'm just saying that we want to take those two sets of factors into consideration, and eliminate them as a possibility. Then we can troubleshoot further.

5 Messages

I don’t believe you can trouble shoot further because the product is the problem in my estimation and not all the external factors the SimpliSafe leans on for fault

Advocate

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927 Messages

3 months ago

Yea I noticed that as well and never really thought about it until I tried it out and you can hardly hear anything coming from cameras

3 Messages

3 months ago

I installed my outdoor camera for use as predator "notifier" - and for that it has been great. However, the other piece of that security was being able to "scare" the predators by using the speaker.

My animals have been attacked several times and the camera did a great job of showing this!!!! I could not get to them fast enough. A speaker creating some sort of noise could have scarred them off.

Guess you could also apply that to someone trying to break into your house or do damage on your property - at lease you could see them

856 Messages

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110 Points

3 months ago

@Wild @jkTexas 

May not work for you. Try this, not a fix, but a workaround for me at least if I wanted sound both ways.

Tap the speaker off and back on in live view. Then try speaking to some one outside and visa versa. Let me know if it works for you. No one here has ever confirmed it.

Simplisafe has never confirmed, denyed, NADA. My guess is a hardware issue with with microphone, since they won't ever reply or respond and I've posted this and deleted it at least 4 times.

(edited)

3 Messages

@dlpsr​ after much trouble shooting with support they’re going to be sending me a new camera. This one was bad out of the box.

856 Messages

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110 Points

@Wild​ I saw and hope that helps. If not try this trick. All of my 5 outdoor cams are quiet, until I tweak the speaker on and off, not so much the doorbell though.

(edited)

3 Messages

I tried what you suggested.

First I want to state that HEARING through the camera has always worked. When my animals were attacked by feral dogs I could hear the growing and barking which told me how critical the situation was.

Test of Microphone; I stood under the camera and did the following

  • Tried speaking without changing anything - No Sound
  • Cycled the Speaker on and off -  No Sound
  • Cycled the Mike on and off - DID hear my voice but it was so soft that I am not sure it would scare a fire ant crawling over the speaker on the camera.

On their commercials the sound from the door bell sounds loud and clear. I am thinking I may add a door bell to be my voice in an emergency.

856 Messages

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110 Points

@jkTexas​ Thanks for trying, all 5 of mine do as I suggested consistently. So I guess it's not global, except my 5 outdoor cameras.

Maybe an outdoor camera swap out if your still in warranty.

I have two doorbells, they're not very loud either. Live view is also inconsistent, fast sometimes and very slow others. Your call on that. You can always return it if it doesn't work I guess. I have a mesh WiFi too, so it's not weak WiFi for me.

At least someone finally gave it a try and I can quit suggesting it.

Maybe a wired paging speaker. Or loud 12ga noises.😉

The add on indoor/outdoor siren, actually sounds like a loud smoke alarm to me, would add some noise, but only if you trip the Simplisafe alarm. Supposed to be 105db.

Predator alarms both visual and noise makers. So much to choose from though.

Good luck!

(edited)

3 Messages

3 months ago

After much troubleshooting with support they’ll be sending me a new camera. It was a bonk camera out of the box.

4 Messages

1 month ago

I stated 7 months earlier in this thread that my outdoor camera AND the video doorbell will never allow any sort of a "conversation" through the microphone and speaker in them. Now, just yesterday, I tried to have a conversation through my indoor camera with a friend who was sitting less than 2 feet away from the camera. He could barely hear anything I was trying to say, as it was not loud enough to actually understand what I was saying! When he tried to speak to me, I also could barely hear what he was saying. SO it seems that ALL of the Simplisafe cameras are completely useless for any sort of audio communication. One of their selling points! I feel totally deceived by what Simplisafe says their cameras can do, and what they actually do. Simplisafe should be ashamed, and stop their deceptive advertising. I will likely write off my investment and try going with one of their competitors in the near future.

3 Messages

1 month ago

One more thing - I put a temperature sensor in my stable by the water source. When the temperature got to low the alarm went off. Not only did I hear it int the house, base station is there, but it also came out of the outdoor camera. Was not as loud as I think it should have been but it was definitely noticeable. This was a good test because I have a panic switch at the house and I tested it and if my wife needs help I can hear that alarm over 500 feet away from house. Alarm goes off in house and at camera at stable. 

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