1 Message
Video Doorbell
Why is it stated that the video doorbell will not work on a digital doorbell system? There are 12 volts DC across the doorbell push button. The doorbell announces when the button is pushed. The motion detection works. Only the camera will not log on to my router, and the camera is wifi. I have been working in electronics for over 50 years. I really hate describing the difference between AC and DC and why transformers don't work on DC to the Simplisafe Technical Support. A Simplisafe Tech first told me the only requirement was power needed to be between 8-24 volts and they didn't know the difference between AC and DC or if it would make any difference. What is unique to this camera? Is it really necessary for me to modify the rest of my doorbell system to give AC to the camera? Why is it impossible to talk to an electronics tech or engineer at Simplisafe? Is it only a box store with no technical knowledge available?
It was never said why it wasn't able to work with a digital doorbell. Is it the camera, motion detection, battery charging/power, or the actual doorbell function? With my system, everything works except the wifi camera won't give me a flashing white light to tell me it's ready to connect to the wifi, and they blame the doorbell. Why?
It was never said why it wasn't able to work with a digital doorbell. Is it the camera, motion detection, battery charging/power, or the actual doorbell function? With my system, everything works except the wifi camera won't give me a flashing white light to tell me it's ready to connect to the wifi, and they blame the doorbell. Why?
jgdintx
6 Messages
3 years ago
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cafmustang
1 Message
3 years ago
Yes, I've found that Simpli-safe technical support...isn't either technical, or support. They simply read the installation instructions to you.
I think this is my problem...the system supplies DC, but simplisafe doorbell requires AC
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anunez1
1 Message
2 years ago
I have been frustrated these last 2 years waiting for a resolution to the video doorbell working with my digital doorbell system. I have called a number of times and I get the same response. Check back periodically for any updates. Basically no answer. Very frustrating and poor customer service.
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