Video Doorbell

My existing electronic chime was also DC which I was not expecting since I saw the AC transformer in the intercom master unit and saw SS info that it needed AC. No warning that some door chime units may be working on DC. Didn't know the intercom company rectified the AC along the way. My video doorbell camera would power up but was in what looked like a constant state of 'reboot'. I finally put a voltmeter across the existing chime button and saw it was DC. When I added a separate AC transformer, the video doorbell worked instantly. The problem with that is, I now can't turn the existing chime on even after trying to implement an AC relay solution in another forum. Trying to find that post to contact the author. The relay is placed in series with the new separate AC transformer and video doorbell camera and the contacts on the relay connect to the old button to ring the chime. The transformer will provide 8, 16, or 24 volts at 10VA. At 24V, the relay closes on it's own. At 16V, the relay chatters and at 8V it buzzes. Tried adding variable resistance in series and parallel to the relay coil to find a sweet spot where it isn't activating on it's own and the video doorbell push button WILL activate the relay. No such luck.

Yes, I've found that Simpli-safe technical support...isn't either technical, or support.  They simply read the installation instructions to you. 

I think this is my problem...the system supplies DC, but simplisafe doorbell requires AC