‎Video doorbell only works when connected to wall outlet power | SimpliSafe Support Home
 
jerelrichardson's profile

Thursday, August 3rd, 2023 12:33 AM

Video doorbell only works when connected to wall outlet power

My video doorbell only works when connected to wall outlet power, it does not work when connected to the wired doorbell circuit mounted next to my front door.  When I plug the doorbell into my exterior outlet just below the doorbell mount the doorbell functions fine. When I put the doorbell back on the doorbell mount (wired doorbell circuit) the light turns yellow and it chimes so I know it is getting power but it tells me it cannot connect to WiFi but it was just connected to WiFi in the exact location so I know it is not a lack of WiFi strength. I contacted support and they had me reset the doorbell but the same problem still persists. Any suggestions. 

Captain

 • 

5.9K Messages

11 months ago

@jerelrichardson Yes, call back and politely ask for a technical specialist call you back at a mutually convenient time. My doorbell has worked fine since it's intial installation years ago and still does. Plugging it in, working, and then not when wired indicateds issues with your transformer. The TS will be able to assist you in troublehsooting.

Community Admin

 • 

3K Messages

11 months ago

Hi @jerelrichardson, 

Yes, if your wired doorbell is in the same location as your exterior outlet, this shouldn't be an issue with WiFi signal strength. That yellow light you see means that the Video Doorbell is rebooting. I think that some live troubleshooting will be best to get to the bottom of this. I've forwarded your case to our escalated Support team - a specialist will reach out to you soon to help.

New to the Community? Get started by reading our Welcome Article and please be sure to review our Community Guidelines before posting.