Video doorbell only works when connected to wall outlet power

@jcmall48​ It the mounting bracket screwed on too tight? In order to get power, the gold pins on the back of the Video Doorbell Pro need to contact the mounting bracket. If the mounting bracket is screwed on too tightly so that it is bent or warped, that could be causing this issue.

I would recommend slightly loosening the screws on the mounting bracket and then attach the Video Doorbell Pro to it again.

@saraw040929​ thanks for reporting. You mention that you're seeing the exact issue - I'm assuming you mean the same as the original poster? That is, your Video Doorbell is currently showing a constant yellow?

As my colleague mentioned, that constant yellow light means that the Video Doorbell is in the process of booting up, so it should only stay in that state for a few minutes. But if it's unable to move on from that state, it might mean that something is wrong with the software.

The next step is to try a factory reset, as described in our Help Center article Video Doorbell Pro Stopped Working.

And finally, if the factory reset doesn't work, then we might need to replace your Video Doorbell under warranty. Our Support team would be happy to help with that.

same exact issue happened with mine. only works if directly plugged in to a usb charger. 

@lt1ultraz​ If you haven't tried this already, I would recommend resetting the Video Doorbell Pro. If you check out our How to Reset the Video Doorbell Pro article in the Help Center, we list out the steps to perform a reset. 

But if that does not help, we may need to replace the unit entirely. In that case, please reach out to our Support team and they will be able to assist you.