Video doorbell only works when connected to wall outlet power
My video doorbell only works when connected to wall outlet power, it does not work when connected to the wired doorbell circuit mounted next to my front door. When I plug the doorbell into my exterior outlet just below the doorbell mount the doorbell functions fine. When I put the doorbell back on the doorbell mount (wired doorbell circuit) the light turns yellow and it chimes so I know it is getting power but it tells me it cannot connect to WiFi but it was just connected to WiFi in the exact location so I know it is not a lack of WiFi strength. I contacted support and they had me reset the doorbell but the same problem still persists. Any suggestions.