Video Doorbell Nightmare
I have invested 3-1/2 hours attempting to install the video doorbell and m ybell still doesn't ring! Support told me that I needed to install a connector on my doorbell and that there was no charge for the part but I had to pay shipping which was three dollars and change. That is the worst example of customer service! The connector is now installed and not only does my bell not ring but I can't set up the camera. The design of the connection plate is also ridiculous. The terminal screws are entirely too short and a plastic 'knob' to the left leaves little room for a screwdriver. Had I purchased directly from SimpliSafe the useless product would be returned and a refund demanded. Bottom line ... don't waste your money on this piece of junk!