For those of you who need either a replacement security screw or a replacement screwdriver for that security screw, feel free to contact our Support Team by phone at 1-800-548-9508. We'd be happy to replace either of those for your free of charge!
I was interested to see the first comment. When I attempted to install the Simplisafe video doorbell, I had to put it on and take it off a few times in the process of trying to get it to work with my digital chime (I got a Simplisafe kit for that, but the kit didn't work. I eventually bought a traditional chime doorbell for my Simplisafe video doorbell, and all is working now). Anyway, in the process of putting on and taking off the video doorbell, I stripped the "mini lock screw" that goes in the bottom. I have now ordered the mini lock screw twice, and on two occasions I have been told that the part is on its way. I have yet to receive either order. There is a disconnect somewhere for ordering this part. The Simplisafe personnel apparently see it as a part that can be ordered, but the part does not ship or arrive.
I ran into the same issue, stripping out the screw head. I requested a replacement before Christmas, and did eventually get a tracking number. Problem is the package got put on hold at a post office in Charlo, MT "at customer request". I live in MO, and definitely did not request it be held anywhere. Looked again today and USPS has sent it back. I put in another request this afternoon. We'll see what support has to say.
Sorry for the issues that you've had getting that replacement bracket for your Video Doorbell Pro! We'll make sure to have someone reach out to you shortly to get this taken care of.
I reached out to customer support. They do not provide replacement safety screws, which contradicts the admins post. I asked for the dimensions and they could not provide that either. They told me that I need to take the camera off and go to a hardware store and find a replacement safety screw myself. Very inconvenient and not helpful at all.
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Official Response
simplisafe_admin
Community Admin
•
491 Messages
2 years ago
Hi all,
For those of you who need either a replacement security screw or a replacement screwdriver for that security screw, feel free to contact our Support Team by phone at 1-800-548-9508. We'd be happy to replace either of those for your free of charge!
SimpliSafe Social Team
SimpliSafe Home Security
(edited)
3
lance843
Advocate
•
750 Messages
3 years ago
0
0
roybobbarineau
1 Message
3 years ago
I was interested to see the first comment. When I attempted to install the Simplisafe video doorbell, I had to put it on and take it off a few times in the process of trying to get it to work with my digital chime (I got a Simplisafe kit for that, but the kit didn't work. I eventually bought a traditional chime doorbell for my Simplisafe video doorbell, and all is working now). Anyway, in the process of putting on and taking off the video doorbell, I stripped the "mini lock screw" that goes in the bottom. I have now ordered the mini lock screw twice, and on two occasions I have been told that the part is on its way. I have yet to receive either order. There is a disconnect somewhere for ordering this part. The Simplisafe personnel apparently see it as a part that can be ordered, but the part does not ship or arrive.
0
0
akcbeagle1_1
1 Message
2 years ago
3
0
jakekaylamouser
1 Message
2 years ago
0
0
simplisafe_admin
Community Admin
•
491 Messages
2 years ago
Sorry for the issues that you've had getting that replacement bracket for your Video Doorbell Pro! We'll make sure to have someone reach out to you shortly to get this taken care of.
SimpliSafe Social Team
SimpliSafe Home Security
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0
rusmar999
5 Messages
1 year ago
Security set screw is M3-0.5 x 8mm. Metric
0
worthing
Advocate
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526 Messages
1 year ago
You may see security set screws also referred to as "grub screws", FYI.
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0
SFCustomer
1 Message
2 months ago
I reached out to customer support. They do not provide replacement safety screws, which contradicts the admins post. I asked for the dimensions and they could not provide that either. They told me that I need to take the camera off and go to a hardware store and find a replacement safety screw myself. Very inconvenient and not helpful at all.
0