‎Video delay | SimpliSafe Help Center
jpaulsonsr's profile

Monday, April 25th, 2022 8:44 PM

Video delay

​I get notified in a timely manner when someone approaches the door.  But by the time I see their picture, they're already gone.  This defeats the purpose of having a camera.  I don't have blazing wi-fi speed, but I have 12 Mbps download and 4 Mbps upload, and I have a wi-fi signal booster near the door.  My software is up to date and I have a relatively new router.  Any ideas?​

Accepted Solution



5.1K Messages

11 months ago

@jpaulsonsr My first suggestion is to use the excellent "ConnectionCheck" tool that is in the phone app. Even if you don't use the app on a regular basis, or even not at all, it would be worth installing it and using it to diagnose the possible root cause.  The tool will show signal strength and upload speeds, with possible steps to solve it. If that doesn't help, call support to troubleshoot.  Please post your outcome here if you get a chance.  Thanks!

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