2 Messages
Unreliable Cameras
It's a full time job trying to keep these unreliable cameras working. They only work half the time, the other half they are not responding or off line!! I'm regretting switching from ADT because I just didn't have unreliable service. My simplisafe system was well over $2,000, and turning into a horrible investment. Every single internet speed test we've conducted shows exceptional fast speeds. We sit in the drive way and out in the backyard streaming sports games and 4k video on TVs without missing a beat, so I know it's not an internet issue. The problem is definitely Simplisafe! Don't even get me started on the fact my system is less than year old and now the batteries won't hold a charge 2 weeks.
Official Response
davey_d
Community Admin
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4.3K Messages
6 months ago
Hi,
Really sorry to hear that you've been having such a hard time with your Outdoor Cameras. I would caution that being able to stream 4K video isn't really a fair comparison, since that would rely on your download speed - whereas sending video from your cameras would use upload. And many ISPs do offer vastly different upload vs download speed.
That being said, there's a few other factors that can affect your cameras' performance. One of them is reception; not just how much bandwidth is available, but how strong that signal is from your camera. The further the camera is from your WiFi router and your Base Station (because it does need to connect to both), and the more interference is in the way, the more difficult that communication becomes.
Have you already been working with our Support team? There are a few troubleshooting steps we can try to get your cameras working better.
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luckey_richard
2 Messages
6 months ago
Simpli-poor Quality
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