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Trouble with Smart Alarm Camera Setup
This is also happening to me when adding the new smart camera. As soon as I select the camera type, it tries to detect/update base station version, then crashes. I've restarted my phone, the base station, and the camera. No luck, clearly an app problem.
davey_d
Community Admin
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5.7K Messages
11 months ago
Hi @dmurphy ,
Since you replied to a thread where the last replies were 4 years ago, you're probably experiencing a totally different issue.
And I think you're right, this might be an issue with the in-app Base Station firmware update. As a workaround, I suggest manually updating the Base Station's firmware through the Keypad (you can find instructions here).
After that, try installing the Smart Alarm Cam again.
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jjcarter518
1 Message
11 months ago
I am having problems setting up the smart indoor camera also. I can set any other camera but not this one. The app looks for the latest update. The app doesn’t and I also got the latest update for the app. I tried to update number of times. Supposedly technical help sees the update downloading but I see no sign of it. The base station light is blue as soon as I go into the menu with the key pad. I do update check and it displays update to down load 25 minutes. If I acknowledge the OK the base station says alarm off and the light is off. No indication of downloading. Did a diagnostic check and everything looks good. I suspect something not right with the software because it is the only one causing problems. I think the latest came out in September with the outdoor camera update.
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