2 Messages
Test Signal affecting camera?
how long is a test signal supposed to be? Mine was sent at 9:22 PM and someone came and stole my mail at 9:37PM and I did not get a recording for motion from simplisafe and can’t look at it.
2 Messages
how long is a test signal supposed to be? Mine was sent at 9:22 PM and someone came and stole my mail at 9:37PM and I did not get a recording for motion from simplisafe and can’t look at it.
toridevoe98
2 Messages
3 years ago
@toridevoe98 I also have a RING doorbell but the man saw it and hid his face before it began recording: he did not see my simplisafe camera behind him but I didn’t get his face because of the test signal happening for 20+ minutes FYI
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davey_d
Community Admin
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5.7K Messages
3 years ago
Hi @toridevoe98 ,
The Test Signal is just a quick message to our website that tells us that your system is still connected. There should be one every day, and is specifically for the main alarm system to check in. It doesn't affect any of your cameras at all.
It sounds like we should be troubleshooting if the built-in motion sensor on your outdoor camera picked up that intruder properly. Since you're reporting an actual incident, I'm going to send you to our Specialist team, who will give you a call to get this figured out.
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cameronmyers687
1 Message
2 years ago
I had a test signal "received" at 3:04pm. Right about this time someone came to my front door and no motion was detected and the camera did not record. Is it possible that the test signal can prevent a recording or motion detection event from being logged? I think I've had this happened a few times over the 3 years I've had the system but never correlated the two.
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