‎Test Signal affecting camera? | SimpliSafe Support Home
 
toridevoe98's profile

Thursday, April 7th, 2022 7:07 PM

Test Signal affecting camera?

how long is a test signal supposed to be? Mine was sent at 9:22 PM and someone came and stole my mail at 9:37PM and I did not get a recording for motion from simplisafe and can’t look at it.

This post was created from this comment on different post

2 Messages

2 years ago

@toridevoe98​ I also have a RING doorbell but the man saw it and hid his face before it began recording: he did not see my simplisafe camera behind him but I didn’t get his face because of the test signal happening for 20+ minutes FYI 

Community Admin

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5.2K Messages

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70 Points

2 years ago

Hi @toridevoe98 ,

The Test Signal is just a quick message to our website that tells us that your system is still connected. There should be one every day, and is specifically for the main alarm system to check in. It doesn't affect any of your cameras at all.

It sounds like we should be troubleshooting if the built-in motion sensor on your outdoor camera picked up that intruder properly. Since you're reporting an actual incident, I'm going to send you to our Specialist team, who will give you a call to get this figured out.

7 months ago

I had a test signal "received" at 3:04pm. Right about this time someone came to my front door and no motion was detected and the camera did not record. Is it possible that the test signal can prevent a recording or motion detection event from being logged? I think I've had this happened a few times over the 3 years I've had the system but never correlated the two.

Community Admin

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2.4K Messages

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10 Points

@cameronmyers687​ The Test Signal shouldn't affect your cameras and their motion detection. You mention that this camera has failed to detect motion a few times before, I would start with troubleshooting this camera. What type of camera is it, and where is it placed? 

I would also try running the Connection Check tool in the mobile app to help identify if there's any connection issues between your camera and network. This can be done by taking the following steps:

  1. Tap the “Cameras” icon at the bottom of the SimpliSafe mobile app
  2. Choose the gear icon in the upper right corner
  3. Select your camera
  4. Under “Connection” select “Connection Check”
  5. Tap “Start Connection Check” to find your Video Doorbell’s connection strength
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