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LaurieL's profile

Tuesday, June 27th, 2023 6:57 PM

Support Specialist

How long does it take for a support specialist to return a call for a service ticket?  Agent escalated my camera issue almost two weeks ago and still no call.  Called in again and agent cannot give me a specific timeframe.

Outdoor camera experiencing similar issues to others, acts like it wakes up with motion, but no recording or motion notification.  Able to live stream with no issues.

Community Admin

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2.4K Messages

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10 Points

8 months ago

Hi @LaurieL, 

I'm sorry to hear this. I just checked our system, a specialist will be in contact soon.

6 Messages

8 months ago

I checked my texts, and I've been waiting since May 30

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