Our cameras rely on rapid communication with the server, so internet connections with higher latency (such as satellite and cell) might not work very well. Are you saying that you already have a camera right now that you're trying to set up, or are you asking before you buy?
Right, if your access point supports the 2.4GHz band, then there should be no problem with connecting. The issue here is with that latency, which is just an issue with satellite internet in general.
@johnson5741 As long as you are able to connect your system to the 2.4GHz network connection, your cameras and devices should set up on Starlink. Are you running into any issues during the setup process?
I am having the same exact problem with my wireless outdoor camera, the indoor camera works just fine. I have setup my starlink router to split 5/2.4 and reset the base station to use the 2.4 also. The indoor camera still works perfectly fine but the wireless outdoor camera will not connect. I tried the troubleshooting guide and even called support. After an hour on the phone double checking everything multiple times including that everything was updated it still will not connect. Please help.
@navyguy556 Where is your camera located when you try to install it? It may help to bring it close to your router during the installation process to help the connection.
A quick google for starlink and simplisafe cameras only turns up a few results but among those results are multiple people saying their simplisafe cameras work just fine with starlink. (But sadly, not providing too many other details.) I found two results (one reddit post and 1 youtube video) that mention they're using an external router with Starlink and one of those results (the youtube video) claims you must have an external router to get the cameras to work.
Just curious, do any of y'all having issues also have an external router? Or are you all using the Starlink router? (I don't have Starlink so I'm winging it here on how it's set up.)
I also found another result suggesting turning down the power on the 5GHz network to make set up easier and then you can, presumably, raise the power again? You may even want to try to disable the 5GHz network entirely while trying to get it to connect.
I make no claims any of this will definitely work. Some of this info is from older sources. I just wanted to provide some additional info.
You may also want to head over to https://www.reddit.com/r/Starlink/ or some other Starlink specific forums to ask around. I'd bet actual money you're more likely to find folks with direct experience to talk to in those places than here. The subreddit alone has 180k people in which is, I assume, orders of magnitude more people than are here.
If any of you all DO find a fix, please share it here. I'll also make a post in https://www.reddit.com/r/simplisafe (which, if you're not already a member of, come on by) to see if anyone there has any useful tips.
Official Solution
davey_d
Community Admin
•
5.6K Messages
2 years ago
Hi @swade6970 ,
Our cameras rely on rapid communication with the server, so internet connections with higher latency (such as satellite and cell) might not work very well. Are you saying that you already have a camera right now that you're trying to set up, or are you asking before you buy?
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r00twayne
1 Message
11 months ago
starlink wireless routers support both 5ghz and 2.4ghz and even with them on seperate ssid your cameras will not connect
4
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newsomjf
1 Message
9 months ago
Same problem here. Just changed to Starlink and my camera won’t even show it in the list of Wi-Fi options.
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worthing
702 Messages
9 months ago
A quick google for starlink and simplisafe cameras only turns up a few results but among those results are multiple people saying their simplisafe cameras work just fine with starlink. (But sadly, not providing too many other details.) I found two results (one reddit post and 1 youtube video) that mention they're using an external router with Starlink and one of those results (the youtube video) claims you must have an external router to get the cameras to work.
https://www.reddit.com/r/Starlink/comments/va6wxa/security_cameras/
https://www.youtube.com/watch?v=PsoBoERHZAg
Just curious, do any of y'all having issues also have an external router? Or are you all using the Starlink router? (I don't have Starlink so I'm winging it here on how it's set up.)
I also found another result suggesting turning down the power on the 5GHz network to make set up easier and then you can, presumably, raise the power again? You may even want to try to disable the 5GHz network entirely while trying to get it to connect.
https://www.reddit.com/r/orbi/comments/iw5xv5/simplisafe_camera_will_not_connect_to_network/
I make no claims any of this will definitely work. Some of this info is from older sources. I just wanted to provide some additional info.
You may also want to head over to https://www.reddit.com/r/Starlink/ or some other Starlink specific forums to ask around. I'd bet actual money you're more likely to find folks with direct experience to talk to in those places than here. The subreddit alone has 180k people in which is, I assume, orders of magnitude more people than are here.
If any of you all DO find a fix, please share it here. I'll also make a post in https://www.reddit.com/r/simplisafe (which, if you're not already a member of, come on by) to see if anyone there has any useful tips.
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