‎Software version is v99.99.99.99 | SimpliSafe Support Home
Postman77's profile

Thursday, June 9th, 2022 12:46 AM

Software version is v99.99.99.99

Any ideas? Previously I verified it was showing the most recent update version but now suddenly it is showing v99.99.99.99.

I've tried replacing the battery and resetting/readding the camera to no change. 

Camera operation seems fine but I would like to see the correct version I'm on rather than the default placeholder or whatever that v99 is. 

Official Response

Community Admin


5.6K Messages

2 years ago

Hi @Postman77 ,

This is a known issue, where the camera may report an incorrect version number. It's very likely that you actually have firmware 1.6 installed. There should be no issues with the actual function of your device, except that incorrect number.

When the next firmware update rolls out, you'll see the correct number.

Accepted Solution



5.9K Messages

2 years ago

@Postman77 This was in another thread and was asked by Davey SS moderator to contact support and I believe they manually sent down the latest firmware version to update the camera. Suggest you call SS support asap also.

Please post your outcome here.

29 Messages

@captain11​ Yes this was the solution. Thanks for the info. 

@davey_d Glad to know it is a known issue. I assumed it would probably correct itself at some point, but I'm also one of those people that gets picky about things like this. I like to know what version of software I'm running and make sure I'm getting the latest updates. 

Side note, that was the first time I had to contact SS support and had a very pleasant experience. So kudos to SS for that. 

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