22 Messages
Simplisafe Simplicam indoor camera not turning IR mode when there are lights on when in Auto
simplisafe simplicam night mode does not turn off when the light is on in the room. the night mode is set to auto, I do have the cameras indoor with the sleeves on them
simplisafe_admin
Community Admin
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536 Messages
4 years ago
If you have multiple cameras that are having this issue, it may be that they have not the proper settings to have Night Vision set to Auto. In that case, I recommend power cycling your SimpliCams to see if that fixes the issue. If you have just one SimpliCam with this issue it may be best for you to contact our Support Team either by phone or email.
SimpliSafe Social Team
SimpliSafe Home Security
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kepster9312
22 Messages
4 years ago
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simplisafe_admin
Community Admin
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536 Messages
4 years ago
SimpliSafe Social Team
SimpliSafe Home Security
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whoaru99
1.3K Messages
4 years ago
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kepster9312
22 Messages
4 years ago
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whoaru99
1.3K Messages
4 years ago
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kepster9312
22 Messages
4 years ago
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whoaru99
1.3K Messages
4 years ago
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whoaru99
1.3K Messages
4 years ago
When I open the blinds on the East facing windows ~10ft from the cam, it depends on the position of the sun and whether it's clear or cloudy when the cam will kick out of night mode.
To me it sounds like that aspect of your cams is working similarly to mine inasmuch as they seem to require a fair amount of light to kick out of night mode. Seems like they took a conservative approach in the automatic mode. Switches on fairly easily but switches off a bit harder, so to speak. It may not provide optimal results in every situation.
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