Simplisafe Simplicam indoor camera not turning IR mode when there are lights on when in Auto

Hi @kepster9312,

If you have multiple cameras that are having this issue, it may be that they have not the proper settings to have Night Vision set to Auto. In that case, I recommend power cycling your SimpliCams to see if that fixes the issue. If you have just one SimpliCam with this issue it may be best for you to contact our Support Team either by phone or email.

SimpliSafe Social Team
SimpliSafe Home Security

I have tried the restarts and still have the issue. Is there a way that o can adjust the lighting when they should go into night mode

Unfortunately, there is no way to adjust the sensitivity of the Night Vision Sensor. Have you tried shining a light at the SimpliCam? That should help determine if the issue is related to the amount of light that the sensor is getting. If you do give this a try please note that the Night Vision Sensor is located on the frontmost portion of the SimpliCam directly below the lens.

SimpliSafe Social Team
SimpliSafe Home Security

Have you tried taking the sleeves off since they're indoors?

I have cut the sleeves down around the lens with the same issue also to get them to go out of night mode I had to use very bright flashlight appointed directly at it to get it to switch. They should have a option to set the cameras to know different light situations

Why are you using the sleeves indoors? Have you tried taking the sleeves off since they're indoors?

I was going to try that next. I will let you know if it changes. Why would the sleeves make a difference?

Not sure, but since I don't have them my only frame of reference is without.

My cams are about half way up the wall. In one place there is a torchiere floor lamp that's roughly 5 feet from a cam. about 45 degrees off axis. The light from the lamp shines predominantly on the ceiling. In that torchiere I use a Phillips Hue LED bulb (60W equivalent). Even with the color set to white and intensity set to maximum that lamp alone won't kick it out of night mode.

When I open the blinds on the East facing windows ~10ft from the cam, it depends on the position of the sun and whether it's clear or cloudy when the cam will kick out of night mode.

To me it sounds like that aspect of your cams is working similarly to mine inasmuch as they seem to require a fair amount of light to kick out of night mode. Seems like they took a conservative approach in the automatic mode. Switches on fairly easily but switches off a bit harder, so to speak. It may not provide optimal results in every situation.