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SimpliSafe Pro Video Doorbell
After a month of buying and trying to make my SimpliSafe Pro Doorbell work and after burning through a SimpliSafe Doorbell, a Hampton Bay Wired 30VA Transformer, and a Newhouse Hardware Chimebase2 Door Bell Chime Mechanism Assembly at different times during the installation process. Finally, after several long conversations with the SimpliSafe technical department [totally worthless], I decided to start from the beginning. I read as many solutions to the many problems with this doorbell as possible.
Good news: I have installed the SimpliSafe Doorbell Pro, and it works. The doorbell chimes outside and inside through the SimpliSafe Base Station.
Here are all the components to make this nightmare of a doorbell work:
1 - SimpliSafe Doorbell Video Pro - from SimpliSafe
1- SimpliSafe Chime Connector - from SimpliSafe
1 - Hampton Bay Wired 30VA Transformer - From Home Depot $19.97
1 - Newhouse Hardware Chimebase2 Door Bell Chime Mechanism Assembly - From Amazon $17.99
I used a combination of the instructions to install from the Chime Connector, the transformer, and the mechanical chime mechanism; that is the only recommended way SimpliSafe instructs to install the doorbell.
Everything works as stated before, but the Chime is silent; the bell chimes on the outside doorbell and through the Base Station. I don't know if it is supposed to be quiet or if I messed something up in the wiring. But, again, the good news is that it works, and nothing has burned out.
If anyone has a better solution for this nightmare of a doorbell installation or other suggestions, please reply.
Thank you.
arleneparker53
1 Message
9/18/25. I installed my SimpliSafe doorbell Pro Camera as instructed. I turned the power on and it was humming quite loudly. I Googled and saw to call SimpliSafe to ask for a chime connector. Just as the customer service answered, a flame and crackling pop burst out of my Transformer. I quickly ran and flipped off the circuit breaker. Quite disturbing. The only solution, per customer no-service, was for SimpliSafe to send me out a replacement doorbell camera. I am concerned about my electrical on this circuit system. It's not my Transformer and the previous doorbell has been ringing happily for 20 plus years without incident.
I'm sure there must be a class action suit someplace for this. I am NOT pleased and SimpliSafe needs to change their name. I think I would be in chronic fear of the house catching fire. I think I will be returning this system. I do not feel safe.
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