SimpliSafe Doorbell

Have you checked the camera's connection to the wires? If you're still having issues, you can call us at 1-800-297-1605 and a member our Customer Support Team can help.

Lee
SimpliSafe Home Security

I'm having this issue, too, I think my old doorbell is not compatible with the actually Simplisafe doorbell!

I am not sure how the SS doorbell camera works, but the other door bell cameras like Nest, Ring require a doorbell transformer between 16 - 24 VAC with VA of 30. My house is 20 years old, so I checked my door bell and while it was at16VAC it was only10 VA. Door bell Transformers are inexpensive, and easy to replace providing you are able to find it. I was lucky mine was next to my water heater. Hope this helps.