The yellow light can mean a few things, but if it's popping up as soon as you plug the unit in, that's the indicator that the unit is booting up. So it sounds like it's getting stuck in a boot loop - which can indeed be caused by a power issue. Could it be possible that you screwed the mounting bracket in a bit too tight, warping the frame? That might change the angles a bit and prevent the contacts in the back from sufficiently touching.
And did you say that you have six of these to install? Are they all on the same property? And are they all installed at the same time? I would suggest swapping out this problematic one with one that hasn't been installed yet - just in case the boot loop is a firmware issue. We can then get a replacement for any unit that doesn't work.
But I do see in your account that you've already been referred to our high-level Support team. Hopefully we can get this figured out soon.
I'm having the exact same issue. Stuck in a continuous loop of yellow light on for 8 seconds, then off for 25-30 seconds, then back on for 8 seconds...never ending.
this is the second unit that's been shipped to me with the exact same result.
@Will1874 your camera is stuck trying to reboot. If this is a Video Doorbell (like OP has), it's likely that your unit is not getting the right voltage from the wired doorbell system. Has our Support team talked to you about the Chime Connector yet?
The Chime Connector is an add-on for supplying the correct voltage to the Video Doorbell. It sounds like just what you're looking for.
We can of course send it to you free of charge. Our Support team can do that for you at 800-548-9508, or you can send me a direct message using the chat icon at the top of this site. I'll just need to confirm your delivery address!
I have a very similar problem, but it doesn't oscillate the yellow light. The yellow light turns on for a short time after installing the doorbell. Right after connecting, the light stays yellow for a very short time, the doorbell chimes, the light goes off, and that's it. It doesn't chime anymore by pressing the button, and the light doesn't turn on anymore.
I've gone through troubleshooting with the customer service for hard reset, soft reset, and replacing the unit. And nine helped any. I've only tried three new units, all of them have behave the exact same way.
I've also changed the transformer, exactly same as the other user mentioned, and now it's getting 16.7v, compared to 14.8v before, and it's still not working.
I’ve tried to install a camera doorbell three times already. I have a 16 V transformer and a mechanical chime. The odd thing is that I get a green light for about seven seconds every 30 seconds.
@FeliRod The yellow light is an indicator that the Video Doorbell is attempting to boot up, and since it seems to be cycling, it sounds like that boot is failing.
Assuming that you've already made sure that all the contacts are screwed in properly, and there are no shorts in the circuit, there might be an issue with the Video Doorbell itself.
@FeliRod did you see my previous reply to you? Here's what I wrote:
The yellow light is an indicator that the Video Doorbell is attempting to boot up, and since it seems to be cycling, it sounds like that boot is failing.
Assuming that you've already made sure that all the contacts are screwed in properly, and there are no shorts in the circuit, there might be an issue with the Video Doorbell itself.
davey_d
Community Admin
•
4.3K Messages
1 year ago
Hi clarisseandadam,
The yellow light can mean a few things, but if it's popping up as soon as you plug the unit in, that's the indicator that the unit is booting up. So it sounds like it's getting stuck in a boot loop - which can indeed be caused by a power issue. Could it be possible that you screwed the mounting bracket in a bit too tight, warping the frame? That might change the angles a bit and prevent the contacts in the back from sufficiently touching.
And did you say that you have six of these to install? Are they all on the same property? And are they all installed at the same time? I would suggest swapping out this problematic one with one that hasn't been installed yet - just in case the boot loop is a firmware issue. We can then get a replacement for any unit that doesn't work.
But I do see in your account that you've already been referred to our high-level Support team. Hopefully we can get this figured out soon.
(edited)
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Will1874
2 Messages
1 year ago
I'm having the exact same issue. Stuck in a continuous loop of yellow light on for 8 seconds, then off for 25-30 seconds, then back on for 8 seconds...never ending.
this is the second unit that's been shipped to me with the exact same result.
any resolution to this issue??
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FeliRod
3 Messages
7 months ago
I’ve tried to install a camera doorbell three times already. I have a 16 V transformer and a mechanical chime. The odd thing is that I get a green light for about seven seconds every 30 seconds.
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FeliRod
3 Messages
5 months ago
Did you get this fixed? How?
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