3 Messages
Simplisafe Doorbell Camera - Yellow light on & off but not connecting or working
I am writing this after trying to get ~6 Simplisafe doorbell cameras to work.
For each one, it works out of the box when plugged into the USB. I set it up on my phone and connect to my wifi. When I plug it onto the base on the wall by the front door, the doorbell stops working and I simply get the yellow light cycling on and off (not flashing but on for a few seconds, off for 10 secs). And it does this indefinitely. If I take off the doorbell camera and plug back into the USB, nothing happens. Reset does nothing. It's almost like it's dead. So strange.
I have had an electrician check the install and sufficient voltage to the doorbell, which rings when I first put the doorbell on. I have even bought and had an electrician install a new transformer. Everything on the power side checks out.
I can't fathom what the issue is.
For each one, it works out of the box when plugged into the USB. I set it up on my phone and connect to my wifi. When I plug it onto the base on the wall by the front door, the doorbell stops working and I simply get the yellow light cycling on and off (not flashing but on for a few seconds, off for 10 secs). And it does this indefinitely. If I take off the doorbell camera and plug back into the USB, nothing happens. Reset does nothing. It's almost like it's dead. So strange.
I have had an electrician check the install and sufficient voltage to the doorbell, which rings when I first put the doorbell on. I have even bought and had an electrician install a new transformer. Everything on the power side checks out.
I can't fathom what the issue is.
davey_d
Community Admin
•
4.8K Messages
2 years ago
Hi clarisseandadam,
The yellow light can mean a few things, but if it's popping up as soon as you plug the unit in, that's the indicator that the unit is booting up. So it sounds like it's getting stuck in a boot loop - which can indeed be caused by a power issue. Could it be possible that you screwed the mounting bracket in a bit too tight, warping the frame? That might change the angles a bit and prevent the contacts in the back from sufficiently touching.
And did you say that you have six of these to install? Are they all on the same property? And are they all installed at the same time? I would suggest swapping out this problematic one with one that hasn't been installed yet - just in case the boot loop is a firmware issue. We can then get a replacement for any unit that doesn't work.
But I do see in your account that you've already been referred to our high-level Support team. Hopefully we can get this figured out soon.
(edited)
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Will1874
2 Messages
2 years ago
I'm having the exact same issue. Stuck in a continuous loop of yellow light on for 8 seconds, then off for 25-30 seconds, then back on for 8 seconds...never ending.
this is the second unit that's been shipped to me with the exact same result.
any resolution to this issue??
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FeliRod
5 Messages
1 year ago
I’ve tried to install a camera doorbell three times already. I have a 16 V transformer and a mechanical chime. The odd thing is that I get a green light for about seven seconds every 30 seconds.
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FeliRod
5 Messages
1 year ago
Did you get this fixed? How?
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